Sustaining Engineer
MakerBot Industries - Brooklyn, NY

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The Sustaining Engineer is a key technical role; works with Customers, Manufacturing Engineering, Lab, Assembly / Test, Inspection, Quality Assurance, and suppliers as required regarding engineering drawing and specification requirements with the intent of resolving technical problems and affecting improvements to increase productivity or resolve customer, supplier, and shop concerns.

Key Areas of Responsibility
  • Lead efforts to establish and implement long-term corrective actions to recurring in house discrepancies
  • Provide assistance for customer returned goods failure analyses as well as in house component failure analysis (This effort includes support to inspection and test in determination of root cause as well as documenting and leading corrective actions and implementation activities)
  • Support production in 8D responses and regular quality resolution update meetings, including writing problem investigation reports and reviewing supplier corrective actions.
  • Recommend and implement continual improvement initiatives relative to performance and product KPIs.
  • Analyze customer complaints and field failures. Coordinates corrective action, follow-up and reporting.
  • Help identify and implement changes to reduce the recurring costs of components and assemblies, obtaining customer approval as required
  • Provide “lessons learned” inputs to new programs entering the design process
  • Report and present data and findings to management, customers, etc.
  • Maintain BOMs for standard product and product releases. Set up new part numbers by working closely with purchasing vendors and accounting.
  • Develop and improve manufacturing processes, through part design.
  • Design custom products using SolidWorks per customer specifications.
  • Identify cost savings projects and designs. Complete these projects from start to finish on time and within budget.Develop good working relationships with vendors to obtain quotes, prototypes and rework of parts.
  • Develop, evaluate and improve manufacturing processes and estimating future manufacturing requirements and potential.
  • Troubleshoot engineering related warranty and service issues with customers to determine root cause and problem solve solutions. This involves having (1) the requisite product knowledge needed to identify, address, and solve problems, (2) having good communication and interpersonal skills to be able to talk to a customer about solutions and give them a positive response, and (3) experience and creativity to come up with cost effective approaches.
  • Perform other duties as required.

Job Qualifications
  • 3-5 years
  • ' experience on a manufacturing team with a background in product development and manufacturing quality. Engineering degree, MS or MBA a plus. Lean, Six Sigma, TQM and JIT experience a plus. Knowledge of hardware specifications, manufacturing methods and procedures, plastics and/or sheet-metal manufacturing, and packaging. Ability to present technical information and effectively communicate within all levels of the organization around; design verification and validation activities, production & process controls, Corrective & Preventive Action (CAPA), consumer complaints, and product improvement activities. Experience with appliance, automotive or electromechanical device manufacturing a plus. Excellent people skills, 'on the shop floor' attitude, hands on.
  • Experience with ERP and/or inventory management system.
  • Demonstrated understanding of product development lifecycles, design change and document change control, product and process verification and validation methodologies, and manufacturing / production process control methodologies.
  • Must have strong attention to detail to complete designs, maintain document control processes, ECO releases and creating BOMs & part number set up.
  • Solid understanding of geometric dimensioning and tolerancing.Impeccable communication skills and ability to interact with a wide range of users
  • Change agent with energy, passion, and enthusiasm to drive change.
  • External Focus: Understanding customer needs, industry trends, and the competitive landscape in the industry.

Bonus Qualifications
  • Familiarity with 3D printing or MakerBot

About Us
Founded in 2009, Brooklyn-based MakerBot has grown to be a global leader in desktop 3D printing. MakerBot had 16 percent market share of all 3D printers (industrial and personal) made from 2009 to the end of 2011. In 2011, MakerBot had 21.6 percent market share. In 2012, MakerBot estimates that it now has a 25 percent market share of the 3D printer market. There are more than 15,000 MakerBot Desktop 3D Printers in use by engineers, designers, researchers, and people who just like to make things. The MakerBot Replicator Desktop 3D Printer has been named Popular Mechanics “Overall Winner” for best 3D printer and was honored as one of Time Magazine's Best Inventions of 2012. In addition, MakerBot was named “Best Emerging Tech” at the 2012 Consumer Electronics Show, won Popular Mechanics Editor's Choice Award, the Popular Science Product of the Year, and recently was awarded the Fast Company 2012 Innovation by Design Award as well as being named by Fast Company as “One of the World's Top 10 Most Innovative Companies in Consumer Electronics.” And MakerBot was recently awarded a TechCrunch Crunchies Award for best hardware start-up. The company has been featured in The New York Times, The Wall Street Journal, the Economist, Wired, The Colbert Report, Fast Company, Engadget, Make: Magazine, Rolling Stone, Time.com, IEEE Spectrum, CNN, Financial Times, NPR, Vogue Italia and many others.

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