NCO Group 223 reviews - Guaynabo, PR

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NCO is an industry leader in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our clients are empowered to successfully address immediate business needs, while empowering long-term growth across the entire customer lifecycle. NCO currently provides services through offices in Antigua, Australia, Barbados, Canada, Guatemala, India, Mexico, Panama, the Philippines, United Kingdom and the United States.

Principal Responsibilities

Communicate with debtors by telephone and approved written correspondence to attempt to bring resolution to unpaid accounts.

Provide thorough, efficient, and accurate account updates on computer files for each call made or received.

Demonstrate effective skiptracing techniques by locating debtor contact information.

Counsel delinquent account debtors to assist in finding funds to meet debt obligations.

Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations that regulate the collection industry.

Knowledge, understanding, and compliance with NCO policies and procedures.

Provide feedback to management concerning possible problems or areas of improvement.

Make recommendations to implement improved processes.

Perform other duties as assigned by management.


High School Diploma or General Education Development (GED) certificate or equivalent relevant work experience.

Previous collections experience preferred.

Basic computer skills.

Ability to maintain the highest level of confidentiality.

Excellent interpersonal, written, and oral communication skills.

Ability to work in a team fostered environment.

Ability to work in a multi-tasked environment.

Ability to prioritize and organize work.

Ability to adapt to a flexible schedule.

Work Environment

Office environment.

Ability to lift and/or move 20 pounds with or without accommodation.

We offer a competitive salary and comprehensive benefits package, paid time off and a 401 (k) plan.




Primary Location


Work Locations

Guaynabo, PR

Edificio Neptuno, Metro Office Park

Calle 1 Lote 18 Buzon 5000



Employee Status




Job Level

Entry Level


Day Job

Education Level

High School Diploma/GED/CXC (±11 years)

About this company
223 reviews
NCO Group, Inc. (NCO) is a holding company and conducts substantially all of its business operations through its subsidiaries. NCO is a...