Office Specialist - Psychiatry

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Perform a variety of non-routine complex secretarial and administrative support functions requiring comprehensive experience, skill, and knowledge of organizational policies and practices. In addition, contributes to the nursing process by performing patient care and non-patient care activities as delegated by a licensed nurse.

Reports to
As Assigned

Education, Experience and Skills Requirements
Post secondary education or equivalent training in a health care or business related field is required. Previous experience in a healthcare setting preferred. Computer skills sufficient to operate on-line systems and complex software with advanced functionality. Oral and written communication skills sufficient to interpret and apply policies and procedures for clarification and problem resolution. Must be able to follow procedures and instructions given by the licensed nurse to obtain Vital Signs. Must be able to acquire a basic knowledge of patient care principles, medical terminology and equipment within the assigned service area.

Licensure/Certification Requirement
If working in North Dakota and not a Certified Nursing Assistant, must be registered as a UAP through the North Dakota Department of Health. Will complete Sanford Psychiatry UAP Orientation Checklist. For ongoing competency will complete Sanford Blood Pressure Checklist every 2 years (upon renewal of license).

Job Specific Competencies
  • Serves as an expert in a specialized area and is utilized as a resource for others within and outside the service area.
  • Types, proofs, and finalizes correspondence, reports, and other documents requiring use of advanced software features, which may include working with specialized software packages. Develops and is responsible for the maintenance of complex database and/or spreadsheet files.
  • Manipulates and validates data and verifies detailed, complicated reports for accuracy. Takes independent action to rectify discrepancies, ensuring solutions are considered within a systems context.
  • Processes complex materials such as applications, certificates, or financial records with the responsibility for resolving problems and correcting errors that require working closely with both internal and external customers.
  • Compiles data based on research techniques and on statistical compilations involving an understanding of service area programs, policies, and procedures.
  • Identifies problems and serves as a resource, answering questions, providing guidance, troubleshooting and following up with customers in resolving problems and conflict resolution. May coordinate, or act as a liaison, between service areas or outside agencies as required to facilitate project work and problem resolution.
  • Performs research and makes initial evaluations and recommendations for implementation of new procedures, solutions, methods, or improvements. May follow through with implementation.
  • Understands the impact of the systems and processes utilized in the service area and how they impact related systems and processes in other service areas. Outcome of work has significant financial impact on the service area, and may impact multiple service areas.

Role Specific Competencies
  • Assessment: Contributes to the assessment of the health status of patients by collecting basic objective and subjective data, identified by the licensed nurse, from observations and interviews.
  • Diagnosis: Identifies basic signs and symptoms of deviations from normal health status and provides basic information which licensed nurses use in the identification of problems and needs.
  • Planning: Contributes to the development of the plan of care for individuals by reporting basic data.
  • Implementation: Participates in the giving of direct patient care by assisting with providing comfort measures and emotional support to patients whose condition is stable and predictable, documenting and communicating completion of delegated nursing interventions and patient responses and seeks guidance and direction when appropriate.
  • Evaluation: Contributes to the evaluation by documenting and communicating patient responses and assists with collecting data.

Blood Exposure
  • This position is classified as a Category I position under OSHA guidelines with high risk of exposure to bloodborne pathogens and other potentially infectious materials.


Physical Requirements:
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