Supports the servicing of mortgage loans. Work will vary based on associate's department. May entail working on default and/or non-defaulted loans. Responsibilities may include processing routine transactions, documenting loan history, responding to customer, investor, or other 3rd party inquiries, researching and/or preparing documentation, or analyzing requests in accordance with established guidelines and determining appropriate course of action. Handles more complex levels of transactions with limited supervision to complete daily tasks and duties. Typically has 2-4 years of experience with a working knowledge of the business and general office skills.
The Payoff Exceptions Associate is responsible for, but not limited to, assisting Closing Agents and Customers to resolve payoff exception problems during and after Mortgage Payoffs, executing extensive contact with Closing Agents, Customers, and Business Partners, keying payoff transactions to host system(s), keying transactions from Partial Balance reports or requests from Business Partners, balancing batch work, and extensive research all within established SLAs and performance and quality metrics.
Computer skills, including iSeries, ALS, BOSS, Outlook, Excel, Word
Strong negotiation skills.
Ability to communicate clearly and effectively with customers, peers, and senior management, including strong negotiation and collection skills and techniques.
Strong drive for results and success.
Self motivated and detail oriented.
Strong in "Trusting and Teamwork".
Strong Time Management and Organizational skills.
Six Sigma Trained
Bank of America - 4 years ago
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Bank of America Corporation is a bank holding company. Through its banking subsidiaries (the Banks) and various non-banking subsidiaries...