Case Manager - Housing
New Directions for Veterans - Los Angeles, CA

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New Directions for Veterans has an immediate opening for a Case Manager. The Housing Stability Case Manager will work onsite at New Directions Sepulveda (located in North Hills, CA), our permanent supportive housing project, to provide comprehensive, tenant-centered supportive services to formerly homeless Veterans. The Case Manager is responsible for providing individualized service planning, advocacy, hands-on support, education, care plan coordination, and collaboration with other providers to an assigned group of tenants. The Case Manager provides specialty group and individual counseling as assigned and is responsible for maintaining computerized case management and hard copy files.

Essential Duties & Responsibilities : (Other duties may be assigned at the discretion of the Supervisor.)
  • Collaborate with tenant, other staff, providers and care-givers in the creation of individualized housing retention plans for each tenant that incorporates best therapeutic practices.
  • Provide individual support, coordination and linkages to community resources in the areas of job training, education, money management, income, benefits attainment, medical, legal, dental, substance use and mental health services.
  • Work alongside tenants in the day-to-day activities of independent living, teaching and assisting with cooking, bill payment, and house-keeping.
  • Utilize therapeutic practices such as Motivational Interviewing, Strengths-based Case Management, and Trauma Informed Care to assist tenants with self-sufficiency and stabilization.
  • Travel with tenant to appointments when necessary.
  • Work consultatively with other staff to ensure appropriate levels of treatment/support
  • Keep tenant files current through the computerized care management system and maintain ongoing files both on computer and hard copies.
  • Participate in outreach to identify homeless veterans and present the program as an alternative to homelessness.
  • Liaison with the VA outreach departments, community outreach departments, VASH department and the VA benefits and hospital departments
  • Participate in conferences, workshops, special projects, staff meetings, and other duties as assigned.
  • Provide and participate in activities that foster community and celebration.
Skills, Knowledge & Abilities:
  • Knowledgeable of mental health and substance use issues, therapeutic interventions, and treatment planning, particularly as relevant to Therapeutic Communities
  • Working knowledge of community resources as they relate to homelessness and veterans
  • Experience and knowledge in working with a multidisciplinary treatment team
  • Word processing skills required; HMIS skills preferred
  • Veterans preferred
  • Housing experience preferred.
  • Three (3) years of direct case management work experience is preferred
  • Bachelor's Degree is preferred.