GCS Product Management Lead
Head of GCS Product Lifecycle
Responsible for the development, growth, and on-going management of a product line across its lifecycle. Sets product sales, marketing and delivery strategy globally. Accountable for product profitability, quality and vendor performance in support of the product.
Product lines will significantly enhance the value proposition of the various payment products that are offered by MasterCard and issued by its customers. GCS products managed by this position represent the key differentiators that power the growth of debit, credit, commercial, and advanced payment products globally for MasterCard and its issuers.
Leadership & Strategy
§ Drives vision for enhancing and expanding existing product capabilities to meet existing demand, and further differentiate product lines to create opportunities in the market place.
§ Collaborate and team with the rest of Global Products to ensure that GCS capability is embedded in Go to Market initiatives, globally.
§ Leads the integration and implementation of product and service enhancements globally, effectively aligning capabilities to ensure smooth execution. Drive commercialization of product across multiple regions.
§ Share best practice and innovative thinking across GCS and MasterCard, globally.
§ Enable brand recognition in the market through engagement with industry experts (speaking and written), conferences and key strategic customer partnerships.
§ Builds technical and market expertise to ensure existing products new capabilities effectively address customer needs
§ Initiates and directs qualitative and quantitative market research to validate trends and competitive opportunities, globally.
§ Monitor, measure and report on the performance of GCS product line in terms of quality and profitability. This includes product SLA definitions.
§ Support Account Management/Sales requests to review customization of existing Products to support a specific request.
§ Reviews vendors performance and ensures quality delivery of products or services. Monitors expenses against budget; assists with development of P&L for services provided by service providers
§ Complies with all regulatory procedures, information security requirements and contract policies, globally.
§ Identifies potential best in class business partner and vendors and participates in the negotiation of appropriate contracts.
§ Drive profitable growth of product lines through revenue expansion and cost control.
§ Formulates global budgets and pro-forma P&Ls and sensitivity analyses, identifying success criteria for products and enhancements.
§ Drives financial business case development for guiding the evolution of GCS products and services.
§ Holds self and team accountable for meeting key metrics such as revenue, net income, recurring business and delivery excellence.
§ Resolves performance challenges and addresses employee performance issues.
§ Works to enhance the capability of the organization by getting the best out of people through performance management, talent assessment, individual development planning and coaching and mentoring.
§ Differentiates, acknowledges and reinforces outstanding performance efforts and rewards high-performing employees.
§ Bachelor’s degree required, Masters preferred
§ 10+ years experience in global product development and/or management in a consumer-oriented loyalty and enhancement services business required.
§ 10+ years’ knowledge and experience managing consumer propositions using marketing insights essential.
§ 10+ years experience in leveraging 3 rd party relationships to build innovative, profitable global product propositions.
§ Strong project/product management skills are required
§ Strong financial acumen is required
Functional Skills Required:
§ Product Management Expertise & Experience
Track record in developing, growing and the ongoing management of these products through their lifecycle
§ Product Strategy Vision
Ability to drive vision for enhancing and expanding product capabilities to meet existing demand and further differentiate products
§ Complex Product Management :
Accountable for product profitability, quality and and vendor performance in support of the products
§ Build Global Products Implemented Locally
Leads the integration and implementation of products and service enhancements globally. Drives commercialization of products.
Salary: . Date posted: 01/19/2011
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