Client Service Consultant - Las Vegas, NV
UnitedHealth Group - Las Vegas, NV

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Position Description:

Supports 3 Strategic Account Executives for day to day client servicing. Manages ongoing contract relationships and service delivery to clients for one or more accounts. Acts as outward-facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and large or complex accounts. Builds relationships with employer/group clients (not individual members) and serves as the primary point of contact for overall and day-to-day service delivery. Represents client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs. This function includes employees who are in dedicated on-site service roles. Jobs in this function may work closely with sales on renewals and upselling, but incumbents do not have specific sales goal accountability or primary responsibility to close sales. Account management jobs focused primarily on relationship and service management belong in this family; jobs with significant sales responsibilities or sales-related incentives (including 'OTH' plans) belong in a sales band.

Manages ongoing contract relationships and service delivery to clients for one or more accounts. Acts as outward-facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and large or complex accounts. Builds relationships with employer/group clients (not individual members) and serves as the primary point of contact for overall and day-to-day service delivery. Represents client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs. This function includes employees who are in dedicated on-site service roles. Jobs in this function may work closely with sales on renewals and upselling, but incumbents do not have specific sales goal accountability or primary responsibility to close sales. Account management jobs focused primarily on relationship and service management belong in this family; jobs with significant sales responsibilities or sales-related incentives (including 'OTH' plans) belong in a sales band.

Primary Responsibilities:
  • Engages problem solving to ensure the match between customer's core needs and UMR, identifies negative service trends and escalates/communicates as appropriate.
  • Provides support to implementation and renewal processes as necessary.
  • Assist assigned SAEs in the updating of internal databases, report requests, maintaining file records, reviewing and tracking customer documents, accepting and responding to calls when Strategic Account Executives are unavailable, and other issues as necessary.
  • Serves as information resource to customers, sales support, marketing, account management leadership and management regarding sales activity and ongoing operations.
  • Responds effectively to customer and broker needs or requests by providing information, service, or by referring customers to appropriate staff.
  • Assists in training and mentoring new Client Services Consultants as needed.
  • Participates in benefit fairs or enrollment meetings as needed
  • Participates in or represents account management in special projects.
  • Ability to develop and maintain positive working relationships both internally and externally.
  • Contributes to team effort by accomplishing related results as needed.
  • Performs other duties as required.
  • Extensive work experience within own function.
  • Work is frequently completed without established procedures.
  • Works independently.
  • May act as a resource for others.
  • May coordinate other's activities

Requirements:
  • HS Diploma/GED
  • 2+ years experience in Account Management, Customer Service or Sales Support
  • Intermediate in MS Word, Excel, PowerPoint and Outlook
  • 1+ year Health Insurance or Health Benefits experience
  • Must have L&H Insurance Sales license for the State of NV or the ability to attain in 90 days
Assets:
  • BA/BS is a plus
UnitedHealthcare Employer & Individual is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.

When you work with UnitedHealthcare Employer & Individual, what you do matters. It's that simple and it's that challenging.

In providing consumer-oriented health benefit plans to millions of people, our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system.

Regardless of your role at UnitedHealthcare Employer & Individual, the support you feel all around you will enable you to do what you do with energy, integrity, and confidence. So take the first step in what is sure to be a fast paced and highly diversified career.

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.

UnitedHealth Group - 23 months ago - save job
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