I. Position purpose / scope: o Clears and sets tables, maintains the cleanliness of the dining areas, stocks service areas, assists with guest satisfaction through Hospitality (smile-greeting-eye contact) and service o Helps deliver food o Performs duties in a pleasant, conscientious, and professional manner to ensure guest satisfaction II. Functions and responsibilities: Essential: o Clears and resets tables as quickly as possible o Checks each table for completeness of setting o Greets guests in a polite and friendly manner o Sweeps floors in dining room and service area o Requests non-alcoholic beverage orders from guests and delivers them o Delivers food to tables o Checks dining area, tables, and chairs for cleanliness o Maintains cleanliness and organization of bus stations and service areas o Stocks service stations throughout shift o Assembles and delivers room service orders (If under 21, does not deliver alcoholic beverage with room service) o Check stations for adequate stock of silverware, dishes, napkins, ice, condiments, (e.g. salt, pepper, sugar, etc.). o Assists in guest services as directed by Food Servers, if these activities do not conflict with basic functions. o Performs posted side work and other duties as directed by management o Maintains a safe and clean environment for guests and co-workers o Picks up debris and cleans-up any spills or grease on the floor o Moves tables and chairs to accommodate various group sizes o Folds napkins and silverware roll ups o Polishes service ware o Cuts fruit garnishes for drinks o Shovels ice for service station o Refills non-alcoholic beverages o Empties ashtrays Non-essential: o Answers telephones o Assists Hosts in greeting and seating guests o Informs guests about casino promotions and special events o Pulls out chairs for guests
III. Knowledge and skill requirements: Essential: o Fluent in verbal and written English and able to communicate at a 10th grade level o If 21 years of age, possesses valid Techniques of Alcohol Management Card o Knows proper service of non-alcoholic beverages o Possesses valid Clark County Health Department Health Permit o Knows basic operational food service sanitation regulations o Carries trays for service of Food & Beverage o Knows non-alcoholic beverage choices o Able to follow verbal and written instructions o Able to suggest and sell beverage choices o Knows restaurant specials, casino promotions and special events o Must have either three months experience working in a physically demanding, fast paced environment or extra-curricular environment Non-essential: o High School Diploma or equivalent preferred but not required o Bilingual proficiency in verbal and written communications is a plus.
Cannery Casino Resorts - 16 months ago