Front End Assistant Department Manager
Festival Foods - La Crosse, WI

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Job Title: Assistant Front End Department Manager

FLSA Status: Hourly

Reports To: Front End Manager

Provides assistance to the Front End Manager by working closely with all Front End associates in an effort to ensure all company policies and procedures are being followed, department goals and objectives are being obtained, and associates' needs are being met. Contributes to store sales and profitability by effectively assisting with all aspects of front end department operations, to include but not limited to: labor, expenses, and customer service. Some travel will be involved amongst area store locations.


1. Performs tasks as delegated by the Front End Manager and effectively leads the front end in the absence of the Front End Manager; as well as assists the Front End Manager with important tasks

Assists with check-ins, training checklists, interviewing, front end department meetings, labor management and associate accountability

2. Leads, coaches, and reinforces Festival culture, customer service, and performance expectations to all Front End associates

Develops key associates to take the next step in the company

Utilizes available coaching and evaluation tools

Conducts bagger training

3. Directly oversees Front End activity to ensure a positive guest experience and team environment

Communicates department priorities to Front End team and delegates responsibilities

Manages communication through emails, one to one meetings, department meetings, etc.

Ensures Front End operating procedures are known and followed

Ensures Front End cleanliness, maintenance, and sanitation

4. Develops and implements weekly/daily work plan for the Front End

Uses labor tools to write a schedule that will meet the needs of our guests while maximizing productivity to achieve the correct labor budget

Manages front end staff levels throughout the day to coincide with actual item and guest counts

5. Weekly Accuracy- assists in the completion of, posting, follow up with Bookkeeping/Loss Prevention and associates including any disciplinary actions.


To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

One to three years previous leadership experience preferred or equivalent combination of education and experience. High School education required

Ability to deal tactfully and effectively with customers and all personnel

Excellent communication and interpersonal skills including an effective negotiation style

Excellent planning and organizational skills, with the ability to manage multiple and constantly changing priorities

Strong teamwork skills with the desire to train and educate others within the organization

Good oral and written communication skills and the ability to handle a diverse crew in a stressful environment

Thorough understanding of all safety requirements and company safety policies


Stand in one place for long periods of time, bend, stoop, and kneel regularly

Full range of upper body motion and perform repetitive tasks

May be exposed to extreme temperatures

Ability to work varied hours/days including nights, weekends and holidays as needed

About this company
66 reviews
At Festival Foods, we're not simply selling groceries, we're on a mission! Festival Foods employs more than 4,700 associates who serve...