Job Title: Assistant Front End Department Manager
FLSA Status: Hourly
Reports To: Front End Manager
Provides assistance to the Front End Manager by working closely with all Front End associates in an effort to ensure all company policies and procedures are being followed, department goals and objectives are being obtained, and associates' needs are being met. Contributes to store sales and profitability by effectively assisting with all aspects of front end department operations, to include but not limited to: labor, expenses, and customer service. Some travel will be involved amongst area store locations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Performs tasks as delegated by the Front End Manager and effectively leads the front end in the absence of the Front End Manager; as well as assists the Front End Manager with important tasks
Assists with check-ins, training checklists, interviewing, front end department meetings, labor management and associate accountability
2. Leads, coaches, and reinforces Festival culture, customer service, and performance expectations to all Front End associates
Develops key associates to take the next step in the company
Utilizes available coaching and evaluation tools
Conducts bagger training
3. Directly oversees Front End activity to ensure a positive guest experience and team environment
Communicates department priorities to Front End team and delegates responsibilities
Manages communication through emails, one to one meetings, department meetings, etc.
Ensures Front End operating procedures are known and followed
Ensures Front End cleanliness, maintenance, and sanitation
4. Develops and implements weekly/daily work plan for the Front End
Uses labor tools to write a schedule that will meet the needs of our guests while maximizing productivity to achieve the correct labor budget
Manages front end staff levels throughout the day to coincide with actual item and guest counts
5. Weekly Accuracy- assists in the completion of, posting, follow up with Bookkeeping/Loss Prevention and associates including any disciplinary actions.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
One to three years previous leadership experience preferred or equivalent combination of education and experience. High School education required
Ability to deal tactfully and effectively with customers and all personnel
Excellent communication and interpersonal skills including an effective negotiation style
Excellent planning and organizational skills, with the ability to manage multiple and constantly changing priorities
Strong teamwork skills with the desire to train and educate others within the organization
Good oral and written communication skills and the ability to handle a diverse crew in a stressful environment
Thorough understanding of all safety requirements and company safety policies
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Stand in one place for long periods of time, bend, stoop, and kneel regularly
Full range of upper body motion and perform repetitive tasks
May be exposed to extreme temperatures
Ability to work varied hours/days including nights, weekends and holidays as needed
At Festival Foods, we're not simply selling groceries, we're on a mission!
Festival Foods employs more than 4,700 associates who serve...