Customer Service/Front End Collections Santander -
North Richland Hills, TX
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Santander Consumer USA Inc. (“SC USA”) is a leading company in the automotive finance sector, whose core business is indirect, direct and third-party originations and servicing of auto loans. With its Drive®, Santander Auto Finance and RoadLoans.com® brands, SC USA’s finance programs cover the entire non-prime spectrum. The company began originating loans in 1997, and is headquartered in Dallas with satellite offices in North Richland Hills, TX, and San Diego, CA. We are owned by global banking leader Banco Santander (NYSE STD), which was named “Best Bank in the World” by EuroMoney Magazine , and one of the “Top 10 Safest Banks” by Global Finance Magazine .
Associates who work for SC USA are provided with comprehensive benefits, including a Medical PPO, Dental and Vision plans, 401(k) with 100% matching up to 6%. Employees also receive Paid Time Off, paid holidays, Life/LTD/STD Insurance as well as numerous voluntary products such as Medical and Dependent Care FSA, and more. SC USA is an equal opportunity employer. Visit us online at www.SantanderConsumerUSA.com .
Responsibilities
Summary of Responsibilities
The primary focus of the Front End Account Manager (FEAM) is to minimize delinquency by resolving past due accounts before they get to the back end. The FEAM calls customers whose accounts are past due to negotiate resolution, and sends correspondence in accordance with company policies and procedures. The FEAM must also develop the ability to recognize high risk accounts, become familiar with and solicit collection remedies and balance renewals as well as discuss difficult situations with a Front End Manager.
Essential Functions
Collect in accordance to all state and federal laws inclusive of Fair Debt Collection Practices Act (FDCPA).
Make effective use of the dialing system to increase right party contacts.
Meet assigned standards and expectations as required.
Ensure accounts are worked according to business strategy and within Quality Assurance guidelines.
Determine the reason for delinquency and assist the customer in resolving the problem permanently, to avoid any further delinquencies.
Educate the customer about the terms of the contract.
Adhere to company policy and procedure.
Other Functions
Special projects as requested
Performs other duties as assigned
Qualifications
Requirements
Bachelor’s degree preferred; equivalent combination of education and experience may be substituted in lieu of degree.
Collections experience preferred.
Excellent communication, negotiation, sales and closing skills a must.
Excellent organizational and time management skills.
PC/Windows knowledge preferred.
Ability to maintain confidentiality.
Ability to maintain understanding of collections laws including FDCPA.
Working Conditions
Overtime work may be required throughout the year
Shifts and/or schedules may change throughout the year as dictated by management and business needs
Santander - 9 months ago
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