Ops Manager, US Commercial
Alcon - Fort Worth, TX

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Manage, develop and implement processes and systems for USCSO organization related to the daily functioning of Conventions, Commercial Meetings, Marketing Communications, US Performance Development and Creative Services Monitor honorarium cap for US HCPs (Ad Boards and Speaker Programs) Sunshine Law – policy decisions specifically related to MEMS, department training, documentation, quality control to review all data that is entered in Starcite, data entry for all transfers of value (TOV) for US HCPs Event Oversight Committee process ESOC management – scheduling, documentation, facilitation Internal audits – verify that all planners and sales reps are following designated meal caps Speaker infractions – policy design, communication, training and implementation on how field sales, marketing, Commercial Meetings should handle speaker infractions (off-label discussion, inappropriate comments/behavior, etc) Speakers Alliance close-out forms – if a rep reports an incident, what actions should be taken Central source for commercial organization to contact to inquire about items related specifically to meetings/events/conventions/sponsorships/speaker programs for FMV, sponsorship agreement form, Surgical site visits, TRIP visits, etc Siebel - monthly reporting Marketing Communications - Project Management software implementation and maintenance StarCITE - Maintenance, Reg Counts, User Accounts, Aggregate Spend, Contract, Data Review/Audits, Surveys, Orchestrate Project Responsible for development and onsite management of computerized systems used at major US Conventions and International Congresses. Responsible for management, development and implementation of on-line registrations for symposia, congresses and educational events for Global and Regional events. Scope of responsibilities also include the management, development and implementation of on-line registrations for national, regional and POA meetings for Ophthalmic and CPD groups. Implementation of business measures, new guideline or strategies. Work jointly with other department heads especially senior business managers. Work to improve the working environment and business processes. Strengthen client relationships and ensure the successful continuance of business operations. Provide feedback, training, and other team development exercises. Ensure that the staff members they recruit are quality and customer oriented. Work to ensure client satisfaction and consistent growth in revenue. Conduct office management tasks Implement measure to provide motivation for employees Oversee departments and assess that they are meeting customer satisfaction goals Prepare, revise and submit reports, budgets and other documentation Dialogue with clientele about service issues or queries Communicate information to the departments filtered for management Perform training sessions Implement quality management and regulatory compliance strategies Review customer reviews and customer related statistics Process review and implementation for consistency and efficiency

Minimum requirements
Must have both a qualifying degree and a successful working experience in operational management. The bachelors or masters degree should be in operational management or other business related area. Fluent English a requirement 4-6 years experience in operations management. Three years project management and teaching/training experience. 2 years of supervisory experience. Progressive professional exempt level, event planning experience. (5 + yrs experience). Pharmaceutical and Medical Device compliance knowledge

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Although it's based in neutral Switzerland, Novartis has been aggressive in attacking illnesses on multiple fronts,...