Juicy Couture embraces the bright and glamorous fun of its Los Angeles heritage by discovering the couture in the everyday, and delivering an element of surprise in all of its designs. Famous for ascending the tracksuit to its status as a casual luxury icon, the brand continues to evolve, bringing the same confident, whimsical and feminine attitude to everything it creates. Today, the global phenomenon offers an assortment that spans fashion apparel for women, girls and baby, handbags, shoes, intimates, swimwear, fragrance, accessories, jewelry, sunglasses and small goods. Started by two fashion-obsessed friends in 1997, Juicy Couture quickly achieved global recognition and garnered millions of fans, many with famous faces. In 2003, Liz Claiborne Inc. acquired the company, and in 2010, Juicy Couture tapped LeAnn Nealz as Chief Creative Officer and President to guide the brand into its next phase of growth, while preserving the house’s playful and unique DNA. North America is home to over 100 Juicy Couture and Juicy Couture Outlet stores. You can also shop Juicy Couture in select department stores, online at JuicyCouture.com and in over 60 countries across Europe, Asia, Latin America and the Middle East.
We have an exciting opportunity for you to join the Juicy Couture team as a Store Manager. The Essential Functions of a Juicy Couture Store Manager include:
Understands the business of fashion and retail brands and is able to work with levers and KPI’s to drive business performance
Leads and inspires by example, regularly encourages bold solutions and celebrates the success of others
Proactive in hiring and promoting the best match of talent for the brand and business.
Seeks ways to build relationships with customers to create regular Juicy clients and develop associates to build relationships
Connects with customers and facilitates an understanding of the brand through behavior, product presentation and service
Provides service that excites and captivates the customer, offering an abundance of magical, whimsical and unforgettable experiences
Sales and Service:
Must be able to ensure store meets or exceeds sales goals
Maintain presence through effective floor sales leadership ensuring staff coverage in all areas of the store
Considers the needs of the customer in creating a compelling selling environment that delights the Juicy customer, engages them in the product and environment and encourages sales
Respects and deals fairly with employees, vendors and customers as a representative of the company and the brands
Maintain knowledge of, and adhere to all company incentives, promotions and events
Train and motivate all associates through the brand programs in sales, customer service and product knowledge
Manage store operating procedures (Inventory procedures, cash and media controls) to minimize store losses
Takes the initiative in addressing unique challenges and does so in collaborative, innovative and value-added ways.
Ensure brand standards are met from a merchandise and visual standard perspective as well as maintenance of physical plant
Recruit, interview and select qualified candidates to build a talent pool to achieve current succession plan goals and store census needs
Cultivates an environment that embraces and encourages different points of view.
Help deter loss prevention and minimize loss by following company guidelines and procedures by offering excellent customer service
Plan and adjust schedules and daily agendas to meet business goals. Hold team accountable to achieving goals
Adhere to all company policies and procedures
Skills and Knowledge & Experience:
Bachelor’s Degree preferred
3-5 years retail management experience, specialty in a clienteling environment
3-5 years customer service experience
Effective communication, organization and leadership skills
Ability to lift and mobilize items, up to 75 lbs, while utilizing appropriate equipment and safety techniques
Ability to be mobile on the sales floor and store for extended periods of time in a fast paced environment
Proven ability to work with retailing operating systems, and handle PC and scanning equipment
Proven ability to handle and place merchandise
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