Pharmacy Intern - Years 3,4,5,6
CVS/pharmacy - Hemet, CA

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TITLE : Pharmacy Intern – Years 3,4,5,6

FLSA: Nonexempt

GENERAL SUMMARY:
Work as part of the Pharmacy Team to ensure that each customer has a superior shopping experience at CVS

and to ensure customer satisfaction by serving each customer according to our company Values

ESSENTIAL FUNCTION:
Customer Service

  • Greet each customer in a courteous and professional manner
  • Assist all pharmacy and front store customers with their questions and concerns
  • Request additional help when needed to maximize customer satisfaction
  • Maintain customer/patient confidentiality according to HIPAA and company standards
  • Answer telephone timely and with appropriate greeting
Operations

  • Comply with all federal and state laws, rules and regulations
  • Comply with CVS policy and procedures at all times
  • Adhere to CVS workflow and ensure quality assurance standards are maintained at all times
  • Communicate and interact with all healthcare professionals to provide optimal care
  • Access, input and retrieve information to/from the computer
  • Resolve Third Party rejections and complete any manual claim forms
  • Maintain prescription prioritization throughout prescription processing
  • Process prescriptions
o Including translation of SIG codes, product selection, counting and measuring drugs, capping

and uncapping vials and bottles; labeling of prescriptions

  • Perform all prescription pick-up procedures, in adherence of CVS policy and procedures
o Complete Prescription Pick-Up Log, validate customer address

o Make the Offer to Counsel and direct customer to Pharmacist (if necessary)

  • Perform all register transactions, in adherence of CVS policy and procedures
o This includes cash, check and charge transactions

o Bag merchandise upon completion of sale

  • Answer customer medical questions when appropriate
  • Retrieve and file prescriptions appropriately according to State and Federal Law
  • Assist Pharmacist with maintaining daily and weekly reports
  • Communicate with Field Management and the Customer Support Center regarding any required reporting
  • Participate in all required store operational meetings
  • Maintain a clean, organized and professional pharmacy department, according to CVS standards
  • Stand for extended periods of time
Under Direct Supervision of Pharmacist

  • Solicit information on a customers medical history to give appropriate medical advice
  • Practice and develop duties performed by pharmacists when applicable and according to law
Inventory Management

  • Maintain in-stock by ensuring all inventory management policies and procedures are followed
  • Utilize appropriate report(s) to maintain replenishment
  • Pull outdated, damaged and recalled merchandise and prepare for return
  • Assist with putting away drug orders (except CIIs) as permitted by law
Human Resources

  • Support scheduling activities according to the needs of the business and workflow model
  • Coordinate/implement the training and development of Pharmacy Support Staff
  • Complete all required training and compliance programs within designated timeframe
MARGINAL FUNCTIONS:
  • Assist front store operations when needed
  • Communicate with field management and corporate any required reporting