Title: General Manager (Single Market)
About Iron Mountain
Iron Mountain Incorporated (NYSE: IRM) provides information management services that help organizations lower the costs, risks and inefficiencies of managing their physical and digital data. The company’s solutions enable customers to protect and better use their information—regardless of its format, location or lifecycle stage—so they can optimize their business and ensure proper recovery, compliance and discovery. Founded in 1951, Iron Mountain manages billions of information assets, including business records, electronic files, medical data, emails and more for organizations around the world. Visit www.ironmountain.com or follow the company on Twitter at www.twitter.com/IronMountainInc for more information.
Responsible for performing functions to successfully manage all aspects of Iron Mountain’s business lines within the assigned market. The General Manager as the business owner of the market has responsibility for driving Revenue Management, Operational Excellence and Total Customer Satisfaction (TCS) within the specific market. Provides leadership on all aspects of operations issues and partners with other functions to coordinate strategic selling efforts for the market.
Operational Excellence, Standards & Compliance – Review and analyze activity to understand resource allocation, business capacity, challenges and opportunities. Ensure safety & security procedures are followed and understood by team. Ensure the quality of service is continuously improving. Partner with GM, Transportation to drive performance overall for market. Responsible for semi-annual self-audits for market. Participate in audits from the Internal Audit group and show continuous improvement. Responsible for response and all action items noted as discrepancies.
Financial Oversight – Manage financial performance of market by analyzing trends, monitoring P&L, and developing appropriate plans. Manage against annual operating and capex budgets that are consistent with market strategy. Manage rack and capacity utilization. Assist in pricing and structuring deals to acquire new business with the objectives of maintaining a high rate of growth, increasing market share, and improving profitability by achieving operating leverage.
Revenue Management – Drive revenue growth for market by partnering with Sales/Account Management team in developing, identifying and implementing marketing and selling strategies. Partner with Account Management to ensure SLA’s are met. Develop relationships with top customers in market (strategic, multi-city and large Local). Develop and implement price increases on field book of business.
Human Resources/Workforce Leadership – Responsible for recruitment and development of talent within market. Manage turnover to an acceptable level. Drive annual review process adhering to timeline and budget guidelines. Overall responsibility for employee relations, counseling, and performance management for market. Interface with employees on a regular basis in roundtables, staff meetings and one on ones. Act as a change agent within market. Communicate key company and market updates to the team. Ensure Iron Mountain’s core values are upheld throughout the market providing necessary leadership and focus to the frontline workforce. Foster and promote a positive work environment for all employees.
Account Executive Sponsorship – Work closely with Sales on opportunities and removing obstacles to expedite revenue generation. Develop and maintain key external relationships with trade associations (i.e. ARMA, AIM), customers and competitors. Drive initiatives within market. Participate in tactical Acquisitions.
KNOWLEDGE, SKILLS, AND ABILITIES
Leadership: This role will provide leadership over all aspects of Iron Mountain's business lines assigned markets. Ensure Iron Mountain's core values are upheld throughout the market. Responsible for setting vision, tone, and culture for the Market. Responsible for driving initiatives and new products/services within market.
- 5 years experience managing/leading in a customer focused service industry
- Pervious experience in a Matrix Management Environment
- Strong P&L experience of similar scope and size
- Ability to work with all levels of organization
- Previous experience managing client accounts, developing client relationships and maintaining a high degree of client retention.
Problem Solving: The GM is responsible for quality of service and trade off between performance and economics. Responsible for handling various situations such as: Customer Related Issues, Service Issues, market issues and Human Resources Issues. Responsible for driving economic performance of market and making changes to ensure success. Responsible for forecasting activity and human capital.
Nature of Impact: The GM has the ability to increase performance through leverage of labor, driving price and driving growth. Ability to drive top line revenue and bottom line profit. Ability to develop members of team to be promoted or take additional responsibility. Ability to communicate all products and services to internal and external customers.
At this time we are considering only local candidates who are able to work without employer sponsorship. No Agencies or phone calls, please.
Only those candidates whose experience best meets our requirements will be contacted.
Iron Mountain is an Equal Opportunity Employer.
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