Salary Range: $28,642.60 - $40,547.95
Pay Grade: 37
This position will provide technical assistance to the University’s faculty and staff in resolving computer related problems. The
IT Specialist I
must communicate and/or implement complex repairs to UT Health Science Center computer equipment via phone, e-mail, or by repairing defective equipment such as PCs, PDAs, or Laptops. This position may also provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Answer questions or resolve computer problems for clients in person, via telephone or electronically.
DUTIES AND RESPONSIBILITIES:
Diagnose, communicate and/or implement complex repairs to UTHSC computer equipment via phone, e-mail or in-office repair and processing of defective equipment.
Answer user inquiries regarding computer software, security, networking or hardware operation to resolve problems.
When applicable use remote access software to resolve problems on UTHSC computers in campus buildings/offices.
Configure and repair laptops, desktops, smartphones, and PDAs brought to the Helpdesk.
Make decisions in regards to technical troubleshooting approaches.
Document all technical problems and assign workflow in BMC Footprints to the appropriate individual in a timely manner.
Keep abreast of new changes in information technology in the areas of both hardware and software.
Enter commands and observe system functioning to verify correct operations and detect errors.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Perform other duties as required.
Bachelor’s Degree in any field of study and one (1) year of experience; troubleshooting, training and support in a variety of computing platforms. Candidates must have knowledge of Microsoft operating systems, Microsoft Office products, Intel, and Macintosh operating systems; possess excellent organizational and communication skills. Must be able to communicate solutions to a variety of computer problems over the telephone, in person, in writing or e-mail. Prefer applicants with higher education experience. Transcript required.
Information Technology Professional
Information Technology Services
Feb 6, 2013, 2:37:26 PM
University of Tennessee - Knoxville - 13 months ago