IT Systems Operations Manager
Advance Auto Parts 1,981 reviews - Roanoke, VA

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Major Responsibilities

IT Systems Operations Manager- Responsible lead for developers and support
analysts providing application support for Store Systems Development; Point of Sale
Application, Intranet Web Applications, Intranet Content Management. Responsible
for overall direction and management of daily customer support team.

Minimum Requirements:

Bachelor Degree in Information Systems, Engineering, Management or related

5 years of progressive experience in job offered or related;experience must include the following:
(i) support and development of JDAWinDSS
point of sale systems, web technologies, Topspeed database;
(ii) supporting communication channels using Websphere MQ;
(iii) retail operations support (direct support of retail stores);
(iv) leading work in diverse geographical
locations, onshore/offshore;
(v) coaching and mentoring support analysts;
(vi) managing creation and maintenance of technical Knowledge Management
(vii) implementing support metrics and reporting processes;
(viii) implementing incident management and problem management processes;
(iv) utilizing BMC Remedy incident and problem management workflows for incident
reporting, tracking, resolution, and reporting of SLAs and metrics

Must be proficient with: MS Excel, MS Project, MS Word, Visio and MS PowerPoint

Other: Any other suitable combination of education, training, and or experience

Work Schedule: 40 hours per week

Salary Range: $________ per year

Job Location: Roanoke, VA

For Inquires See:
Wayne Griffin, SSC Human Resources Manager
Advance Auto Business Support LLC

Notice filed for Application for Alien Labor Certification. Any person may provide documentary evidence bearing on the Application to National Processing Center, U.S. Department of Labor, Employment and Training Administration, Harris Tower, 233 Peachtree Street, Suite 410, Atlanta, GA 30303.

***This Position qualifies under our Employee Referral Program***

About this company
1,981 reviews
Advance Auto Parts, Inc. (Advance) operates within the United States automotive aftermarket industry, which includes replacement parts...