The ESL Instructor provides English as a Second Language (ESL) classes to assist newly arriving, employable, adult refugees, asylees, and Cuban entrants. Class instruction targets English language acquisition and ultimately promotes job readiness. The ESL instructor will work with diverse literacy levels, from non-literate adults to those who have mastered conversational English. Lessons are designed to practice English language use in different real-life situations, including, but not limited to: greetings, buying groceries, following directions, job interviews, communicating on the job with a supervisor and with English-speaking co-workers, and basic math skills.
Essential Duties as Outreach/Caseworker:
Education: Bachelor’s degree plus ESL/EOL training.
- Teaches simple English grammar, writing, reading, speaking, and listening skills to adult refugees, asylees, and Cuban entrants enrolled in CWS/Lancaster programming.
- Researches curriculum options based on the needs of adults on the track toward employability.
- Tailors 50% of lesson plans to promote employability, success with interviewing skills and to target specific job skills. Designs and produces teaching aids to incorporate into curriculum.
- Provides 20 hours/week of ESL classes with 5 hours/week of preparation time. Maintains class attendance logs.
- Coordinates with ESL Outreach Worker to test incoming students for placement in class and to refer clients with accelerated skills to more advanced ESL opportunities.
- Communicates with the CWS/Lancaster Employment Specialists to recommend clients’ entry into the job-search process with CWS/Lancaster’s Employment Program.
- Reports to the CWS/Lancaster Assistant Director for Programs, and participates in meetings as a member of the Education Program Team within the organization.
- Acts as a resource for adult refugee students, giving information to help them thrive in their new communities.
- Maintains confidentiality of class records and personal information at all times.
- Maintains cooperative relationships and open communication with all community service providers.
- Advocates on behalf of refugees, and refugee-serving voluntary agencies.
- Keeps informed about refugee and immigrant issues, and available services to refugees and Cuban/Haitian Entrants, using current information to better identify and serve refugee clients.
- Represents the program at meetings and speaking engagements relevant to the responsibilities of the position.
- Undertakes other duties as assigned.
- Performs all duties in culturally and linguistically appropriate manner.
- Treats students/clients respectfully, teaching with patience and recognizing individual challenges and limitations.
Experience: Previous cross-cultural background and/or work experience and interest in ESL/EOL services. Experience teaching adults.
Communications: Listen carefully to assure clear understanding of instructions and requests. Communicate detailed and/or technical information clearly, in writing and orally. Ask appropriate questions in seeking explanations needed to perform job. Promote “transparency of information” by sharing relevant information with staff and other stakeholders. Understand staff roles and procedures and prepares standard reports to track job progress or activities. Anticipate constituent needs and interests and take proactive steps to respond to them. Understand and is able to use appropriate technology to communicate with others inside and outside CWS. Respect and maintain confidentiality of sensitive information with parameters defined by supervisor and/or CWS policy.
Constituent Relationships: Understand who stakeholders are and be responsible to their needs. Facilitate interactions and serve as a resource in relations with stakeholders. Recognize and be sensitive to issues of concern to stakeholders. Recognize and be sensitive to cultural, ethnic and religious issues.
Job Knowledge: Understand the mission and values of CWS and faith-based organizations and how they apply to their work and relationships with others. Understand he work performed and how it supports CWS in achieving its goals. Understand how to work multiculturally with sensitivity and integrity. Knows a broad range of information regarding specific program or department and use that knowledge to perform effectively and independently. Applies a depth of knowledge within area of responsibility d how programs and services intersect. Applies a depth of knowledge within area of responsibility to implement assigned activities. Able to use and willing to expand learning of applications or technology to perform job duties. Maintain and improve the skills and knowledge needed to be effective in performing job responsibilities. Interpret CWS’s policies and procedures for staff and stakeholders, keeping the “human” side in sight.
Leadership: Accept accountability for assigned activities and adapt work style to perform independently or within a team. Model behaviors that are consonant with the mission and values of CWS in work activities and relationships. Demonstrate sound judgment in performing all duties. Recognize and use individual strengths to enhance work performance. Recognize areas of weakness and seek assistance to improve performance. Take initiative with area of responsibility. Facilitate the use of skills and resources within CWS. Contribute ideas for implementing CWS’s vision and strategic plan.
Problem Solving: Identify problems in procedures that affect program work and recommend changes in systems or procedures to address them, and then implement approved changes. Understand and apply knowledge of the context in which CWSW works, including global trends, issues, and the ecumenical movement. Exercise creativity in resolving problems and trying new ways of doing things. Know how and when to apply technical solutions to problems. Share results of problem solving experience to others. Remain flexible in responding to organizational priorities.
Program Planning and Management: Anticipate work flow and take proactive steps to balance work priorities. Understand the desired outcome of assigned work and how it supports CWS’s work. Gather, analyze and make use of information and resources necessary to complete work. Set and communicate deadlines and priorities. Successfully balance multiple activities, in support of program or department goals. Manage contacts with internal and external stakeholders to ensure flow of information and coordination of efforts. Verify the accuracy and quality of own work and the work of others. Contribute ideas to effectively implement program plans and activities. Keep other informed of work progress and any problems encountered. Assist others to complete priority work, or step in to handle in their absence.
Resource Building and Stewardship: Recognize resource building potential in all interactions and be responsive and professional in providing information Promote CWS’s mission, programs and services with donors and stakeholders to assure continued support. Use financial and material resources provided by CWS to their best advantage, including business equipment and supplies. Demonstrate concern for natural resources in carrying out work activities. Make the most of own time and resources to maximize stewardship to CWS. Respect one another and relationships with staff, supervisors, and managers. Prepare reports on program status relative to budget and finances.
Teamwork: Understand what a team is and what it does. Demonstrate a willingness to work on a team. Understand own role on the team and how it fits in to the overall results to be produced. Promote effective interactions among team members and facilitate group discussion. Participate in identifying and establishing work needs and time lines for completion. Keep team leader and members informed of work status. Demonstrate awareness of what other teams do and how their work affects own team. Recognize and respect the importance of work performed by colleagues. Understand organizational priorities and is willing to set aside own tasks to assist others to complete high priority tasks.
Fluency in English is required, along with good verbal and written communication skills. The successful candidate must be computer literate, with proficiency in MS Office (Excel and Word) and internet applications.