Call Center Representative
UA Health Services Foundation (UAHSF/TKC) - Birmingham, AL

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Under general supervision and according to established policies and procedures, performs a variety of duties related to the customer service and self pay collection functions of the Management Services Organization (MSO). Such duties may include, but are not limited to, the following: 1) receives and responds to patient inquiries concerning billing issues in a professional, courteous and expedient manner, 2) answers inbound calls, 3) resubmits corrected claims and supporting documentation as needed, and 4) communicates with third party payors to obtain payment. Communicates issues to management timely and performs other duties as assigned by direct supervisors.

Position Requirements

EDUCATION AND EXPERIENCE:

Required: High school diploma or equivalent. Good written and verbal communication skills.
Basic computer skills.

Preferred: One to three years of related experience and general knowledge of payor-specific or medical specialty billing and knowledge of CPT and ICD-9 coding. Customer Service and Dialer experience.

LICENSE, CERTIFICATION AND/OR REGISTRATION:

Required: None

TRAITS & SKILLS: Must be self-directed / self-motivated; must have good communication and interpersonal skills. Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for one’s own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strive to satisfy the customer's perceived needs.