Wells Fargo's Consumer Lending Group (CLG) is an industry leader in supporting homeowners and consumers. We put customers at the center of all that we do. We make every decision and design every product and service with our customers in mind. If it s not good for our customers, then it s not good for Wells Fargo.
It starts with you. We must attract, develop, retain and motivate the most talented people those who care and who work together as partners across business units and functions. We believe everyone on our team is important and deserves respect for who they are and how they contribute to our success.
The CLG team includes our home mortgage, home equity, consumer credit card, personal loans and lines, direct auto, dealer services and commercial auto, retail services and education financial services businesses.
Join the #2 Overall auto lender (Source: Autocount)
Our Dealer Services Team: Supports one of the nation's leading auto lenders. The team offers integrated financial services solutions designed primarily for the auto dealer community, providing financing and related services to both dealers and consumers nationwide.
Collects on designated high risk delinquent accounts. Maintains good customer relations with borrowers and effectively solves problems in an effort to resolve account delinquency and prevent losses.
While adhering to company policies and procedures, demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers. Negotiates account resolution and accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards.
Maintains up-to-date customer contact information in the collections systems.
May be required to support other queues to facilitate teamwork in the department.
Escalates and assists other team members with calls as needed. Serves as a resource/subject matter expert and may provide training to fellow team members
May be required to initiate external contact with customers and may perform advanced loss prevention activities (i.e. skip tracing, field chasing, account settlement) or administrative work, which supports the impounding or repossession of vehicles.
Other duties as assigned.
3+ years experience in a direct customer contact, service, collections or sales environment.
Ability to work independently and maintain accuracy.
Strong attention to detail with excellent written and verbal communication skills
Proficient computer skills.
Monday - Friday
3 DAYS: 8 am - 5 pm
2 DAYS: 12 pm - 9 pm
**MUST BE AVAILABLE EVERY OTHER SATURDAY -- hours may vary due to business needs**
Previous collections experience.
Experience in the banking, finance or automotive industry.
Experience in any position where you had to demonstrate excellent negotiation skills.
Wells Fargo & Company is a financial holding company and a bank holding company. It is a diversified financial services company. It...