Front Office Supervisor
Fairmont Hotels & Resorts - Scottsdale, AZ

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Primary Location


United States-Scottsdale-Fairmont Scottsdale Princess

Employee Status



Front Office Supervisor

Supervision of the Front Desk to ensure a smooth day-to-day operation. Provide training, direction & leadership to the Front Desk staff. Ensure all staff offers outstanding service to the guests & ensure the front office staff follows Fairmont Hotels & Resorts standards.

Hotel Overview:
Picture a shimmering oasis overlooking the Sonoran Desert and the McDowell mountains - AAA 5 Diamond, Fairmont Scottsdale Princess offers luxury and world class hospitality with 649 guest rooms and over 150,000 square feet of meeting space. Guests can enjoy five swimming pools, four award winning restaurants, a glamorous lounge, five tennis courts, 44,000 square foot Willow Stream Spa and two TPC Scottsdale golf courses on-site, hosts of the Waste Management Phoenix Open. The only thing missing is you!

Summary of Responsibilities:
Reporting to the Front Desk Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offers professional, engaging and friendly service

Ensure that all Front Office colleagues are familiar and updated with hotel’s product and services

Establishes a rapport with guests and maintains good customer relationshipWorks in full cooperation with other departments to make sure the guest is of the utmost priority

To ensure the safe running of the hotelReviews the arrival report and VIP’s to ensure all special requirements are met or exceededSuggesting and attending regular training on updated topics and respective skill set as required by the team

Communicate and liaise effectively with other leaders in the department and hotel

Achieves and creates an environment that allows colleagues to achieve job fulfillment and clear growth path for career development with Fairmont Hotels and Resorts

Execute all tasks related to financial activities adhering to the laid down policy and procedures and ensuring accuracy in maintaining the records

Maximize our brand by promoting our up sell programs

Previous experience is an asset

Excellent team leading skills and team management skills

Fluent and confident in English, additional National and International language is an asset

Excellent written and verbal communication, interpersonal and leadership qualities

Strong guest service orientation and training skills background preferred

Maintains professional and pleasant body language at all times

Degree or diploma (preferred in Hospitality and/or Tourism Management)

Physical Aspects of Position (include but are not limited to):

Constant standing and walking throughout shift

Visa Requirements:
Proof of eligibility to work in the United States is required.

Whether you're launching your career or seeking meaningful employment, we invite you to visit

to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!


At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

Fairmont Scottsdale Princess is an Equal Opportunity Employer and Drug Free Workplace. F/M/D/V

Job Level


Management / Supervisory






Rotating / Shift Work




Closing Date



Job Number:

About this company
172 reviews
Fairmont Hotels & Resorts is a Canadian-based operator of luxury hotels and resorts. Currently, Fairmont operates properties in 16...