UNM Hospitals - Albuquerque, NM

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Perform a variety of customer service duties; provide information and assistance to internal and external customers; schedule appointments, verify medical coverage; perform basic cashier duties; serve as first contact for incoming customers within assigned ambulatory setting; ascertain customer's needs and direct appropriately. Ensure adherence to Hospitals and departmental policies and procedures. No patient care assignment.

ADMISSION AND DISCHARGE - Assist patients and families with all aspects of the admission and discharge process; communicate and assist in resolving problems

CASHIER - Perform basic cashiering duties; collect monies for various activities; close and balance cash register

CUSTOMER SERVICE - Provide information and assistance to internal and external customers; provide and ensure quality service and customer satisfaction

DATA ENTRY - Enter various data into computer; verify data, make corrections and ensure accuracy

REGISTRATION - Interview patients and/or families to obtain demographic, financial information and signatures as required; schedule new and follow-up appointments

REGISTRATION AND DISCHARGE - Verify insurance eligibility and restrictions to include referrals, prior authorization and financial assessment as required; may process patient discharge to include obtaining referrals, scheduling tests and other related activities

TELEPHONE - Answer and direct phone calls as requested; take and relay messages

ASSISTANCE - May assist other departments/clinics as requested

Education Requirements:
High School Diploma or GED equivalent

Experience Requirements:
1 year directly related experience

Experience Requirements - Preferred:
Medical office and/or clerical experience

Bilingual English/Spanish

Bilingual English/Keres, Tewa, Tiwa, Towa, Zuni, or Navajo

Physical Demands Requirements:
Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Testing Requirements:
Tuberculin Skin Test required annually

Working Conditions Requirements:
Minor Hazard - physical risks, dirt, dust, fumes, noise

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