Medical Support Assistant (OA)
Indian Health Service - Thoreau, NM

This job posting is no longer available on Indian Health Service. Find similar jobs: Medical Support Assistant jobs - Indian Health Service jobs

Become a part of the Department that touches the lives of every American! At HHS you can give back to your community, state, and country by making a difference in the lives of Americans everywhere. Join HHS and help make our world healthier, safer and better for all Americans.

The Indian Health Service is required by law to give absolute preference to qualified Indian applicants and employees who are qualified and suitable for Federal employment. The Indian Health Service (IHS) by law is committed to affording employment preference to American Indian and Alaska Native candidates who meet the Secretary of the Interior's definition of Indian for appointment to vacancies within the IHS in accordance with established IHS policy as outlined in the Indian Health Manual Part 7, Chapter 3. In other than the above, the Indian Health Service is an Equal Opportunity Employer.

ORGANIZATIONAL LOCATION:

Department of Health and Human Services (HHS), Indian Health Service (IHS), Thoreau Clinic, Business Office, Thoreau, NM, Thoreau, NM United States 1 vacancy

POSITION DETAILS: Permanent, One (1) position to be filled

Salary range: $27,990.00- $45,376.00 (Annually)

Promotion potential: Yes, GS-06

Merit Promotion Position: Yes

Travel Required: No

Supervisory/Managerial Position: No

Relocation Expenses Paid: Not Paid: travel, transportation, and relocation expenses associated with reporting for duty in this position will be the responsibility of the employee.
Is position covered by PL 101-630? No

Is drug testing required? No

Is government housing available? No

Is this a bargaining unit position? Yes

Who may apply section

Excepted Service Examining Plan Candidates (ESEP)

Merit Promotion Plan Candidates (MPP)

Veteran's Preference including Veterans Employment Opportunity Act Candidates (VEOA)

Commissioned Corps Candidates

- visit jobs@ihs.gov for more information on Who May Apply
    KEY REQUIREMENTS
  • Position subject to background investigation.
  • As part of the pre-employment process, fingerprint checks are required.
  • If applicable-Selective Service registration (Males born after 12/31/59)
  • Typing Proficiency required for this position.

DUTIES: Back to top This position is located in the Division of Administrative Services, Business Office, Patient Registration/Admission Department, Thoreau Clinic, Thoreau, NM. Please ensure you answer all questions and follow all instructions carefully. Errors or omissions may impact your rating or result in you losing consideration for the job.
  • Interviews patients and/or family members to obtain pertinent and accurate patient registration information; i.e., demographic, alternate resource information and authorization to enable the Service Unit to bill for health care services, including the Non-Beneficiary services.
  • Obtains photocopies of legal documents regarding adoption, power of attorney and name changes. Checks in and makes appointments for patient using the current service unit scheduling system with various clinics throughout the service unit.
  • Operates personal computers, data processing equipment, and/or office support software for different types of word processing, data entry, or data retrieval.
  • Assists patients in completing new or updated forms. Works in stressful situations; deals with a variety of people who may be angry or upset and complaining about processes and procedures. Completes admissions forms for scheduled admissions from information provided by the patient and by the referring provider.
  • Verifies eligibility with assistance, Identifies patients with health benefits, Determines eligibility of patients seeking health care. Ensures patient understands the fair entitlement of IHS/non IHS facilities. Communicates and assists Contact Representatives in obtaining prescreens and/or applications.

QUALIFICATIONS REQUIRED: Back to top BASIC QUALIFICATION: For GS-04: Candidates must have had 52 weeks of general experience equivalent to at least the GS-03 level to qualify for the GS-04 grade level. For GS-05: Candidates must have had 52 weeks of specialized experience equivalent to at least the GS-04 level to qualify for the GS-05 level. GS-06: Candidate must have had 52 weeks of specialized experience equivalent to at least the GS-05 level to qualify for the GS-06 grade level.

SPECIALIZED EXPERIENCE: Experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been at least equivalent to the next lower grade level. Examples of the type of experience that will be credited are: planning and carrying out the work of the office such as; providing patient registration and eligibility services, process demographic and insurance information of alternate resources, procedures or operations and the use of automated systems equipment.

SUBSTITUTION OF EDUCATION FOR EXPERIENCE: For GS-04, successfully completed two years above high school is qualifying. For GS-05, successfully completed four years above high school level in any field for which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained in an accredited business, secretarial or technicial school, junior college, college or university. For GS-06 and above, education is not creditable.

PROFICIENCY REQUIREMENTS: Applicants must present evident passing the typing proficiency from a school or other organizations authorized to issue such certification (40) WPM typing speed. WPM are based on a five minute sample with three or fewer errors. TYPING PROFICIENCY MUST BE SUBMITTED WITH YOUR EMPLOYMENT APPLICATION. Certificates of proficiency are acceptable for 3 years from date of issuance.

TIME IN GRADE REQUIREMENTS: Federal status applicants must have completed at least 52 weeks of service in a position no more than one grade lower than the position to be filled. If selected under the Excepted Service Examining Plan, individuals may be appointed without regard to time-in-grade requirements.

You must meet the requirements of the job by this date: Monday, March 11, 2013

As per the IHS Excepted Service Hiring Plan: Current employees and eligible applicants are considered under merit promotion only, unless they provide an appropriate Standard Form (SF)-50, "Notification of Personnel Action," and indicate under which plan they are applying. Please indicate on your resume and during the online assessment process which hiring plan you want to be considered under: Merit Promotion and/or the IHS Excepted Service Hiring Plan. See jobs@ihs.gov for more details.

HOW YOU WILL BE EVALUATED: The HHS Careers system simplifies the Federal application process by replacing the former KSA job-element statements with on-line self-assessment questions. Applicants who meet the minimum qualifications requirements will be invited to complete an on-line questionnaire assessing the following:

Typing Proficiency Requirement

Knowledge of Medical Billing Policies and Procedure

Ability to Communicate with Clients and Customers

Ability to Organize and Maintain Information for Proper Billing and Claim Processing.

If found qualified, your score will range from 70-100 points (not including points that may be assigned for Veterans' Preference). We will compare your resume and supporting documentation to your responses on the assessment questionnaire. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job. You will be deemed well qualified if you score 85 and above.

For I/CTAP purposes, you will be deemed well-qualified if you are placed in at least the well-qualified category.

BENEFITS: Back to top The Federal Government offers a comprehensive benefits package. Explore the major benefits offered to most Federal employees at https://my.usajobs.gov/ResourceCenter/Index/Interactive/Benefits#icc .

OTHER INFORMATION: If you are claiming CTAP/ICTAP eligibility, you must submit a copy of your most recent performance appraisal, proof of eligibility, and your most current SF-50 noting position, grade level, and duty location. To be considered under CTAP/ICTAP, you must be well qualified with a score of at least 85 for this position. For information on CTAP/ICTAP, visit:

http://www.ihs.gov/JobsCareerDevelop/JobsAtIHS/doc/ctap.doc

http://help.usajobs.gov/index.php/What_is_ICTAP%3F

Additional selections of candidates may be possible within 90 days from the date the certificate of eligibles was issued for this announcement, for filling additional or similar positions. However if there are no qualified Indian Preference candidates on the Certificate the vacancy must be reannounced.

Candidates must meet time-after-competitive appointment, time-in-grade (if applicable), qualification requirements, licensure requirements (possess and maintain a current, valid, active State license/registration as a XXXX), performance requirements, citizenship and suitability requirements, and any other eligibility requirements within 30 days of the closing date of the vacancy announcement.

Measles and Rubella immunization required for selectees born after 1957.

After you begin your employment, your continued employment is contingent upon the outcome of a complete background investigation as determined by the sensitivity level of your position.

The investigation must find that you are suitable for Federal employment in your position. If you are found not suitable, you will be terminated after you begin work. If you make a false statement in any part of your application, you may not be hired; you may be fired after you begin work; or subject to possible criminal charges.

IHS - Operated Properties are tobacco free

HOW TO APPLY: Back to top To apply for this position, you must provide a complete Application Package, which includes the following parts:

  • Assessment Questionnaire
  • Résumé
  • Required Documents (Specified in the Required Documents section of this job announcement. An applicant may not be considered if proper documentation is not received.)
  • Option A: Online application process (USAJOBS to Application Manager) the preferred method to receive automatic updates on your application status.

    To begin the process, click the Apply Online button on this page to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the assessment questionnaire. Please ensure you click the Submit My Answers button at the end of the process.

    Note: To return to a previously Saved or Incomplete application you may use the following link : https://applicationmanager.gov/ .

    Your Application Package status must be Complete by, Monday, March 11, 2013, the closing date of this announcement.

    Option B: Fax

    If it is not possible for you to use the USAJOBS Account to Application Manager Account online application process (you have a disability or do not have access to the internet), you can apply for this announcement by completing the OPM 1203-FX form instead of using the Online Application method. Please use the following step-by-step instructions as a guide to filling out the required questionnaire. You will need to print the vacancy announcement and refer to it as you answer the questions. You may omit any optional information; however, you must provide responses to all required questions. Be sure to double check your application before submission.

    Follow these steps:

  • Print a copy of this job announcement so that you can read the questions offline. View Occupational Questionnaire . You can obtain the OPM1203fx form at this URL http://www.opm.gov/Forms/pdf_fill/OPM1203fx.pdf .
  • You may submit the OPM Form 1203-FX (hard copy questionnaire), résumé, and/or any supporting documents by fax.
    • If you are faxing a Form 1203-FX, do not use a separate cover sheet. Simply make sure the Form 1203-FX is on top of any other documents you are faxing.
    • If you are faxing any documents without the Form 1203-FX on top, always use the official cover sheet which is here -- http://staffing.opm.gov/pdf/usascover.pdf -- and be sure to fill it out completely and clearly. The fax number is 1-478-757-3144. Feed all documents into your fax machine top first so that we receive them right-side up.
    Faxed documents will take 2-3 business days to process. Faxed documents submitted with missing information will not be processed. The following will prevent your documents from being processed:
    • Not using the special cover page mentioned above.
    • Missing, incomplete, or invalid Vacancy Identification Number 847950
    • Missing or incomplete Social Security Number or name
    Note: If you have documents in your Application Manager account from a previous vacancy announcement they can be opened, copied and saved then reused as an upload file for this vacancy. Uploading your documents will speed the processing of your application for this announcement.

    PLEASE NOTE: In Section 25 of the Occupational Questionnaire, you may notice that the numbering restarts with number one. When entering your responses on the 1203-FX form please continue to enter your responses on the next available number within this section. The numbers on the 1203-FX will not match the Occupational Questionnaire once it restarts with number one.

    Submission of a resume' or a 1203FX form alone IS NOT a complete application. This position requires the completion of additional forms and/or supplemental materials as described under Required Documents section. Please carefully review the complete job announcement and the "How to Apply" instructions. Failure to provide the required information and/or materials will result in your application not being considered for employment.

    If you need a reasonable accommodation for any part of the application and hiring process, please notify the Human Resources Office, Berlincia Benally, (505)786-6201, BERLINCIA.BENALLY@IHS.GOV"The decision on granting reasonable accommodation will be on a case-by-case basis."

    REQUIRED DOCUMENTS: You must provide the required documents listed below during the online application process either through the document upload process or fax using instructions outlined in Section B above. If any of the following are missing when the announcement closes we will deem your application incomplete:
    • ___ Resume -You are encouraged to use the USAJobs online resume builder to ensure that all required information is in your resume. If you use your own résumé, curriculum vitae, or any other written form you choose then you must describe your job-related qualifications that include beginning and ending dates for paid and non-paid work experience, hours worked per week, month and year of employment for each job title listed.
    • ____ Indian Preference applicants If claiming Indian preference for the first time, or if you have no previous documentation of preference, applicants must provide a completed copy of the current Form BIA -4432, Expiration Date: 11/30/2014, "Verification of Indian Preference for Employment in the BIA and IHS Only." The current form expiration date, 11/30/2012, does not need to be used if an older Form BIA-4432 is submitted with a signature that predates the expiration date on the form. Indian preference will not be given unless a properly signed and dated form is submitted with your application, including any verification by an authorized Tribal Representative or BIA official of tribal enrollment records, documentation of lineal descent, state or academic records that document you posses one-half degree Indian blood from a tribe indigenous to the United States, as well as official records that establish your degree of Indian blood, such as census records. You must also complete the family history chart if necessary. (See the form for detailed instructions for the completion of the BIA form 4432 located at: http://www.bia.gov/cs/groups/xbie/documents/text/idc015515.pdf or please contact your tribal enrollment officer or your local BIA Office for your most current form.)
    • ___ Qualifications -- example, typically used for licenses or other documents that attest to the qualifications of the applicant.

    • ___ Transcripts - Transcripts must be provided if substituting education for experience and/or if education is required for this position. Unofficial transcripts are acceptable but official transcripts will be required before entrance on duty.
    • ___ Veteran's Preference -If claiming Veteran's Preference, include a copy of DD-214 Form, and SF-15 if claiming 10 point Veteran's Preference http://www.opm.gov/forms/pdf_fill/SF15.pdf .
    • PROFICIENCY REQUIREMENTS: Applicants must present evident passing the typing proficiency from a school or other organizations authorized to issue such certification (40) WPM typing speed. WPM are based on a five minute sample with three or fewer errors. TYPING PROFICIENCY MUST BE SUBMITTED WITH YOUR EMPLOYMENT APPLICATION. Certificates of proficiency are acceptable for 3 years from date of issuance.

    • Response to Assessment Questionnaire.
    Applicants may submit optional documents and place these under the Miscellaneous document type. Documents could include performance reviews, copies of job-related certifications, cover letter, letters of recommendation, SF-50. Suggest documents submitted are job-related and current.

    Indian Health Service - 20 months ago - save job - copy to clipboard - block
    About this company
    78 reviews
    Indian Health Service's mission is to provide health care and related services for American Indian and Alaska Natives, as well as their...