Supervisory Visitor Use Assistant (Fee Collection)
Department Of The Interior - Crescent City, CA

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Experience your America by building a fulfilling career by joining the National Park Service. The National Park Service preserves unimpaired, the natural and cultural resources and values of the national park system for the enjoyment, education, and inspiration of this and future generations.

As a uniformed employee of the National Park Service, you serve as a front-line representative of the agency and frequently you are the first and only contact the visiting public has with an NPS employee. You will supervise subordinate staff working at an entrance station, visitor center, campground or other visitor contact station, collecting fees and providing answers to visitor questions about recreational opportunities, interpretive services, and concession facilities and services. You distribute maps and brochures, provide directions through the park and inform visitors of potential safety hazards. As you're responsible for collecting fees and following accountability guidelines for handling government funds, you must pass a required background investigation. You operate an electronic cash register, perform open and closing shift functions to verify money collected and stock sold. Other duties may include a variety of visitor services such as traffic control, radio dispatching or back-country patrols. For more information, please contact Candace Tinkler, Chief of Interpretation and Education at (707) 465-7304.
Appointments made under this announcement are limited to 1039 hours (six months) in a service year. Appointments may be terminated at any time and can be extended if workload and funding allow. Anticipated Entry on Duty: Mid-April, 2012
This announcement is being advertised under delegated examining procedures and is open to all U.S. citizens.
This announcement may be used to fill additional positions if identical vacancies occur within 90 days of the issue date of the referral certificate.

All application materials must be received by the closing date and TIME of the announcement, Monday, March 05, 2012 . The deadline is stated in Eastern Standard Time, which may be different from your time zone. Application materials must be faxed or uploaded; mailed (or emailed) applications will not be accepted.


U.S. Citizenship Required

Successfully pass background investigation.

Must possess valid state driver's license.

Must wear NPS uniform in accordance with regulations.

Must meet selective placement factor.

This is a new temporary position located within the Interpretation and Education Division of Redwood National and State Parks in Crescent City, California. The National Park Service and the California Department of Parks and Recreation cooperatively manage several parks within the boundaries of Redwood National Park, including Del Norte Coast Redwoods State Park, Jedediah Smith Redwoods State Park, and Prairie Creek State Park. The incumbent of this position will be responsible for developing and implementing a completely new fee collection program that has not been operated by Redwood National Park in the past. Tasks include setting up and organizing a new operation prior to the opening of the campground and for ensuring all equipment, tools and materials are organized and available before opening day.
The incumbent will be responsible for managing and supervising all fee collection operations within the Mill Creek Campground of the Del Norte Coast Redwoods State Park unit of Redwood National and State Parks in compliance with both National and State policies. Performs tasks as a supervisor of field personnel and volunteers, including training personnel in fee collection and interpretation; coaching, auditing and evaluating subordinate staff and campground volunteers. Develops and monitors the weekly scheduling to ensure effective coverage of the entrance station during peak visitation periods daily.
Responsible for independently opening, staffing and closing a high use fee collection booth; communicating effectively with campground reservation system company employees, visitors, supervisor, and co-workers. Ensures compliance with all applicable policies and guidelines. Performs audits and follow-up with any discrepancies uncovered during the audit. Operates cash register and completes shift reports to verify money collected; performs installation, maintenance and troubleshooting of electronic fee collection equipment. Provides accountability for campsite fees, passes, stock sold and all machine transactions from the shift using journal and receipt tapes and a register of voided transactions. Safeguards funds collected. Helps keep fee booth clean, organized, and well-stocked.
Responsible for responding to emergencies either personally or via obtaining appropriate assistance, and for providing basic first aid. Incumbent must be able to work safely and effectively in high stress situations--numerous personal contacts in a busy entrance booth, calmly dealing with difficult people, and working alone in an isolated area after dark.
PHYSICAL DEMANDS: Standing for long periods of time, walking, bending, lifting of moderately heavy items and sedentary work is required. Mental stress and physical fatigue occur due to high volume of personal contacts and the responsibility of dealing with large amounts of money.
WORK ENVIRONMENT: Work is often performed in small, outdoor structures with open windows which results in exposure to extremes of temperature, rain, wind, and direct sunlight. High levels of vehicle noise and emissions may exist during heavy visitation periods. Duties may be performed alone in isolated locations.

Selective Placement Factor (Screen Out): Experience handling money.
Applicants must have work experience handling accountable money.

In addition to meeting the Selective Placement Factor listed, you must also possess the following experience :
One full year of specialized experience equivalent to the GS-06 level in the federal service. Specialized experience demonstrates the knowledge, skills, and abilities to perform successfully the duties of a Visitor Use Assistant. Examples of specialized experience equivalent to the GS-06 level includes handling, tracking and depositing monies. Leading others involved in fee collection and working with technology and software used in revenue and fee management. Collecting and remitting funds in accordance with established fee collection procedures and collecting fees through point of sale cash register and honor system campground fee collection; troubleshooting issues with shift reports, honor system deposits, and resolving issues that arise in the remittance process; assisting fee staff and visitors with issues; planning and scheduling work, evaluating work performance, providing counsel and assistance to employees on both work and administrative matters, and resolving employee and visitor complaints.
Credit will be given for all appropriate qualifying experience. In order to receive credit for experience your resume must clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the number of hours work per week.
Qualifying experience may be obtained in the private or public sectors. The OPM Qualification Standards Handbook is available for review at:

All qualifications must be met by the closing date of this announcement.


If this field is relevant to your job announcement leave the title "Education" in place. Insert additional Education requirements (if any) here...


Applicants must possess a valid state driver's license. This position requires that you operate a government (or private) motor vehicle as part of your official duties. As a condition of employment, you will be required to submit a completed GSA Form 3607, Motor Vehicle Operator's License and Driving Record. You must also submit (within a State sealed envelope or submitted directly by the State authorities), and at your own expense, all certified driving records from all States that discloses all valid driver's licenses, whether current or past, possessed by you. Your employment, after your tentative selection, will be contingent upon receipt of these documents in a timely manner and that those documents establish, to the satisfaction of the selecting official, that you possess a valid driver's license.

Must wear the National Park Service uniform and comply with National Park Service uniform standards.
May be assigned to work nights, early mornings, rotating shifts, holidays, and weekends.
Government housing is available for rent.
Overtime may be required.
All federal employees are required to have federal payments (salary) made by direct deposit.
Males born after 12-31-1959 must be registered or exempt from Selective Service (see
If you are selected for Federal employment, you will be required to fill out a Declaration of Federal Employment, OF-306, prior to being appointed to determine your suitability for Federal employment and to authorize a background investigation. Failing to answer all questions truthfully and completely or providing false statements on your application may be grounds for not hiring you, or for firing you after you begin work. Also, you may be punished by fine or imprisonment (U.S. Code, Title 18, section 1001).

Once you complete and submit your application package, a review of your resume and supporting documentation will be made to ensure you meet the basic qualification requirements. In addition, we will evaluate your responses to the online assessment questionnaire to measure the degree to which your background matches the requirements for the position. To preview the Assessment Questionnaire, click on the following link View Assessment Questions .

The assessment questionnaire is designed to measure your ability in the following competencies needed to successfully perform the job:
Ability to Supervise
Teamwork and Public Contacts
Ability to Process Financial and Non-monetary Transactions
Knowledge and Ability to Explain and Issue Permits

Basis for Rating: Your application will be evaluated and rated using Category Rating Procedures. Candidates will be ranked into 3 categories:
Best Qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors, and who are highly proficient in all requirements of the job and can perform effectively in the position.
Well Qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the requirements of the job.
Qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors, and who are proficient in some, but not all of the requirements of the job.
Veterans Preference applies to category rating after candidates are assessed. Preference eligibles who meet the qualification requirements are assessed and placed in the appropriate quality categories. Preference eligibles receive veterans' preference by being listed ahead of non-preference eligibles within the same quality category in which they are placed. No preference points, i.e., 5 or 10 points, are added to the preference eligibles' rating. An agency may not select a non-preference eligible if there is a preference eligible in the same category unless the agency receives approval to pass over the preference eligible in accordance with 5 U.S.C. § 3318.
Preference eligibles who meet the qualification requirements for the position and who have a compensable service-connected disability of at least 10 percent must be listed in the highest quality category (except in the case of scientific or professional positions at the GS-9 level or higher). As noted above, an agency may not select a non-preference eligible over a preference eligible in the same category unless the agency receives approval to pass over the preference eligible in accordance with 5 U.S.C. § 3318.
Please note: If a determination is made that you have rated yourself higher than is apparent in your description of experience, competencies, skills, and/or education/training OR that your resume/application is incomplete, you may be rated ineligible or your score may be lowered.

EVALUATION OF EXPERIENCE: Please include ALL applicable work experience that relates to the position for which you are applying. You must include months, years, and hours per week to receive credit for your work experience. You may use additional sheets to describe your work experience. One year of specialized experience is equivalent to 12 months at 40 hours per week. Part-time hours are prorated. You will not receive any credit for experience that indicates hours per week “varies”. List exact hours per week on each job experience block you list.

Federal employees, depending on the type of appointment, may earn annual (vacation) leave (from 4 to 8 hours) for every 80 hours worked according to the number of years (civilian plus creditable military) they have in the Federal service. Sick leave is earned at a rate of 4 hours for every 80 hours worked regardless of length of service.
Employees are paid every two weeks. Depending on tour of duty, an employee may be paid Sunday pay, holiday pay and shift differential or hazard pay. All Federal employees are required by PL 104-134 to have Federal payments made by direct deposit.

AREA INFORMATION: Only one employee will be hired through this announcement. The primary duty stations of this position will be at the Mill Creek Campground of Del Norte Coast Redwoods State Park, a unit of Redwood National and State Parks. Some duties will also be performed at park headquarters or the Crescent City Visitor Center, both of which are only a short drive from the campground.
The Mill Creek Campground is in the northern section of Redwood National and State Parks, and is located approximately 7 miles south of Crescent City, California. Crescent City offers a reasonable range of medical, dental, hospital, and banking services, entertainment, shopping, restaurants and educational or cultural opportunities. Major medical, shopping, educational, and other services can be found in Medford, Oregon, approximately 2 hours east of Crescent City. Government housing is available for rent. There are many options for outdoor recreation in the area, which includes ocean beaches, old-growth redwood forests, wild rivers, and freshwater lagoons, as well as a wide variety of enriching educational, cultural, artistic, and social activities. Weather can vary from sunny and warm to cool with heavy rain or fog.
Current surplus and current or former displaced Federal individuals who have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) must be well qualified for the position to receive consideration for special priority selection. Well qualified means that the applicant meets the following: OPM qualification standards for the position; all selective placement factors, where applicable; special qualifying conditions that OPM has approved for the position, where applicable; is physically qualified with reasonable accommodation, where appropriate to satisfactorily perform the duties of the position upon entry; and is rated by the organization at least at the well qualified level on all KSAs.
Federal employees seeking CTAP/ICTAP eligibility must submit proof that they meet the requirements of 5 CFR 330.605(2) for CTAP and 5 CFR 330.704 for ICTAP. This includes a copy of the agency notice, a copy of their most recent Performance Rating, and a copy of their most recent SF-50 noting current position, grade level, and duty location. Please annotate your application to reflect that you are applying as a CTAP/ICTAP eligible.
Veterans Preference: If you are a veteran with preference eligibility and you are claiming 5-points veterans' preference, you must submit a legible copy of your DD-214 or other proof of eligibility which shows your discharge status. If you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the additional proof required by that form. For more information on veterans' preference see .
Travel, transportation, and relocation expenses will not be paid by the National Park Service.
Do not submit photographs with your application package.
You can apply for a non-competitive appointment if you meet the basic eligibility requirements and you are eligible for special appointment such as those authorized for the severely disabled; certain Vietnam era and disabled veterans; returned volunteers from the Peace Corps or Vista, etc. Please indicate the type of special appointment you are seeking, if any, on your application and follow all other instructions for applying shown in this announcement.

All qualification requirements must be met by the closing date of this announcement. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review in our office, in other Federal agency personnel offices, and on OPM's web site at .

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