ERM01 - Enterprise Risk Management Mgr
VyStar Credit Union - Jacksonville, FL

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Enterprise Risk Management (ERM) manager is responsible for assisting the Chief Risk Officer in the development and the ongoing management of the credit union’s ERM framework to identify, analyze, respond to and monitor internal and external business risks and opportunities in support of VyStar achieving its strategic goals and objectives. Through a common, integrated risk identification, analysis and management discipline, provide consolidated reporting of disparate risks, improve understanding of key risk drivers and subsequent decision making, strengthen governance and supports a risk intelligent culture throughout the organization.

The ERM manager reports directly to the Chief Risk Officer to support organizational prominence, strong communication reporting channels and to recognize the key importance of ERM to VyStar’s Officials and Management Team.


ERM Framework: Assist the Chief Risk Officer in developing and maintaining an ERM framework throughout VyStar. Identify and evaluate key risk drivers, risk tolerance levels and risk response strategy – avoid, reduce, take alternative action, share/insure or accept, across various risk categories and implement risk management monitoring and response practices in collaboration with all business unit managers across the organization.

Risk Monitoring/Reporting: Develop and produce independent, enterprise-wide dashboard reports to be reviewed with business unit managers, Senior Management and the Board on a set frequency (e.g., quarterly) to understand a unified picture on how the risk response strategy is working in comparison to established risk tolerance levels, whether objectives are being achieved and to identify possible needed changes to the risk response strategy.

Risk Intelligent Culture: Support a risk intelligent culture and build strong collaborative relationships across the organization. Assist Chief Risk Officer with ERM training to create an increased understanding and awareness of business line managers’ responsibility for risk assessment and management activities in their daily decision making processes and procedural guidance. Display a broader view and understanding of risk-reward trade-offs, across risk categories, products, services and distribution channels. Provide advice and consult with business line managers across the organization to support more informed risk-based decision making skills.

ERM Function: Display strong collaboration and sharing of expertise/knowledge between areas of the ERM function - Information Security, Physical Security & Safety, Fraud & Risk Mitigation, Regulatory Compliance and Vendor Management areas, and in conjunction with Internal Audit’s assurance services.

Knowledge, Skills and Professional Credentials: Maintain an understanding of VyStar’s overall business plan objectives, long-term strategic goals and current financial results. Annually, obtain necessary continuing education hours to maintain professional certifications as applicable and to continuously enhance individual risk assessment knowledge and skills to meet the needs of a growing and diverse organization and ever-changing risk environment.

Leadership & Behavioral Skills: Display strong written and oral communication skills when interacting with management and employees throughout the organization and when interacting with vendors and others external to VyStar. Develop collaborative relationships across the organization. Display initiative, attention to detail/accuracy, strong organizational skills and the ability to multi-task and meet established deadlines. Ability to quickly grasp concepts, analyze data and exhibit sound judgment and problem solving skills. Maintain professional composure, objectivity and fairness when dealing with conflicts and sensitive matters. Contribute to the strong credibility and integrity of the overall ERM function. Demonstrate due professional care, the ability to maintain confidentiality and the highest standards of professional competency. Display a strong sense of teamwork.

ERM Budget: Assist Chief Risk Officer in preparing the Annual Budget for the ERM department and monitor actual versus budgeted expenses to ensure expenditures stay within or under Plan. Effectively utilize monetary resources to support the highest standards of professional work.

Internal/External Auditors, Regulatory Examiners, Attorneys and Law Enforcement: Assist the Chief Risk Officer in sharing information and documentation as applicable to external auditors, regulatory examiners, attorneys and/or law enforcement agencies to assist in the completion of audits, exams, legal matters and investigations as it relates to ERM practices and function.

VyStar Excellence Behaviors: Demonstrate each of the following VyStar Excellence behaviors in performing duties and responsibilities.
 Focus – Focus your full attention by carefully listening to and observing your clients or member.
 Connect – Consistently be friendly and approachable. Demonstrate you care.
 Understand – Listen empathetically and ask questions (70% to 30%).
 Counsel – Recommend solutions based on your client’s or member’s needs and objectives.
 Advance – Ensure that member’s or client’s expectations were exceeded. Verify necessary follow-up actions were completed.


Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management.

The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.

Experience and Education:

Bachelor’s degree business related field is required. Professional designations demonstrating competency in the areas of risk assessments is preferred. A minimum of 5 years of experience in risk management or related risk assessment field as well as previous financial institution experience required. Employee should have a proficient understanding of products, services and distribution channels for a financial institution.

Participate in related professional organizations to build professional network. Obtain necessary continuing professional education hours to retain professional certification(s) as applicable and continuously build individual risk assessment knowledge. Employee should have a competent working knowledge in the use of various software applications (e.g., Microsoft Word, Excel, Outlook, Access, etc.).

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