Sr. Project Analyst-Warranty Services
Whirlpool - Benton Harbor, MI

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About Whirlpool Corporation Whirlpool is the industry leader in the manufacturing and marketing of home appliances. Whirlpool is a global company and markets Whirlpool, Maytag, KitchenAid, Jenn-Air, Amana, Brastemp, Bauknecht, Consul and other major brand names in more than 170 countries around the world. Whirlpool is a company that creates innovative solutions and products to meet consumer needs. As a result, we have been recognized as one of the world's 100 most innovative companies by Business Week magazine and the Boston Consulting Group. Additionally, Whirlpool Corporation was ranked among the Top 20 Innovators in Consumer Products by The Patent Board and has been consistently ranked as one of the Top 20 Companies for Leaders by Hewitt Associates and Fortune magazine. Our unique business strategy provides us with an unmatched leadership position and ability to build and sustain loyalty to our brands. Our strategy allows us to move with greater speed to better serve our trade customer and end consumers around the globe. Currently, we are seeking qualified candidates for a Sr. Project Analyst-Warranty Services
        opening to join our Consumer and Appliance Care organization. IN THIS POSITION YOU'LL HAVE THE OPPORTUNITY TO: Develop and deploy methodologies to monitor service provider performance on several key metrics. Gather and investigate reports for questionable billing practices. Perform analysis to help drive world class management of field service data and processes. Recover costs for warranty as determined by audit results. Track and report on recovery transactions, and leverage data for process improvement. Assist in developing and documenting audit processes, and resolution procedures. Manage a team of remote employees, overseeing day to day workload and effectively managing the EP&R process. WHAT YOU NEED TO SUCCEED IN THIS POSITION: BA degree in business administration, statistics or equivalent experience Must possess excellent analytical and decision making skills with the ability to communicate concisely and effectively with all levels of management. Proven leadership abilities, strong interpersonal skills, and the ability to delegate and motivate subordinates. Proficiency in MS Office, MS Access, Visual Basic, JMP software, and BEx required Familiarity with Siebel and Siebel Analytics a plus. ccOPEX training preferred, but not required. Minimum of 5 years experience in field service. Detailed knowledge of claims processing, quality reporting, and QOS survey processes. Endless Opportunities Whirlpool has big plans for the future, just like you. We understand that it takes preparation and hard work to get there. So, we offer challenging purpose, ownership of your role, great teams, and tools to build your capability. In our performance-based setting, you can take your career in exciting new directions - and as far as you want to go.

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        With brand names recognized by just about anyone who has ever separated dark colors from light, Whirlpool is one of the world's top...