This position has responsibility for coordinating all MTM related correspondence between Independent Health pharmacists, members and their physicians/pharmacists. The MTM Assistant makes outbound calls to MTM eligible Medicare Part D members to schedule appointments with pharmacists and maintains pharmacists’ calendars accordingly.
High school education or GED equivalent, Associates degree preferred.
Excellent written and verbal communication and customer service skills, with emphasis on telephone skills.
Demonstrated ability to use personal computers and associated software applications - Access, Excel and Word.
Ability to multi task and change priorities as the need arises.
Understands the importance of maintaining the physical and technical security and privacy of protected health information (PHI).
Independent Health is an equal opportunity employer.
Independent Health - 20 months ago