Store Manager - Old Navy- Des Moines
GAP Inc 2,641 reviews - West Des Moines, IA

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At Old Navy We Make Value Cool.

From day one, Old Navy was a revolution. We were something the world had never seen - fabulous, affordable fashion. We didn't take ourselves too seriously, and we broke the industry's rules. We said fashion didn't have to be just for rich people. It could be for everyone. We opened our first store in 1994 and we've been on a tear ever since. We were the fastest retailer to reach $1 billion in sales within four years and today we're one of the largest apparel brands in the world, operating more than 1000 stores across the US, Canada, Puerto Rico & Japan. Over 350 million (that's not a typo) customers cross our doors each year.

The Store Manager (SM) provides leadership and direction to the store team by exercising independent judgment and discretion in order to successfully execute company strategies. This position must exude the excitement, professional presence and confidence needed to protect and drive brand integrity. This includes but is not limited to the ability to act with great integrity and business maturity, build trust, be approachable, listen to others, drive and manage change, and ensure that all business is conducted without bias or prejudice. The Store Manager drives and monitors store performance through sales management, operational and personnel functions, as well as store visual aesthetics and environment. This position drives results through creating short plans and long-term strategies, processes, and events that create a positive in-store experience for the internal and external customers.

The Store Manager leads company initiatives, and ensures maximum productivity, profitability, and compliance with company procedures and should consistently demonstrate and act in accordance to Old Navy expectations. It is imperative for the Store Manager to foster a positive environment that develops and engages their people, generates sales and promotes operational excellence.

Makes strategic business decisions based on long and short-term objectives and global perspective ensuring alignment to Company initiatives

Exercises independent judgment and discretion in establishing business objectives and in driving and delivering results

Develops business strategies and delivers results for the store through managing merchandising, visual, operations, finance and human resource initiatives

Develops store strategy for Old Navy credit card, and is primary owner of driving accounts

Leverages systems, while understanding the processes and procedures necessary to get results

Creates the leadership team schedule to ensure it supports business needs

Creates total store schedules to ensure they support business needs

Measures and monitors progress and results against key targets

Embraces company driven promotional and marketing campaigns that support the brand

Operates proactively but is able to course correct when necessary

Drives shortage elimination culture throughout store

Performs Leader on Duty responsibilities including opening and closing the store.

Opens and closes the store in accordance with company standards

Monitors daily payroll planner when opening store, and adjusts schedule accordingly

Practices and ensures all company policies and procedures are followed

Ensures leaders and associates utilize recovery statements to minimize external loss

Executes all activities related to Risk Management & Safety

Ensure store meets Store Compliance Audit requirements

Ensure store is compliant with daily cleaning according to the best practices

Creates and fosters a culture that ensures the customer is the focus of all activities

Ensures brand integrity in all aspects of salesfloor presentation

Maintains an efficient, service friendly environment

Partners with store leaders to action plan from Customer Experience Survey feedback

Serves as the "Chief People Officer" for the store

Directs store leaders on critical human resource decisions and staffing for the store

Partners closely with Assistant Store Manager(s) on team selection decisions

Accurately assesses individual manager performance providing the appropriate level of performance feedback

Stimulates growth in self and others through coaching, training, and development conversations

Writes and delivers quarterly check-ins, Individual Development Objectives and annual performance reviews for the leadership team

Assembles and develops high-performing teams

Attracts, recruits, and hires high caliber talent

Builds a creditable succession plan with strong talent pipeline

Addresses poor performance. Initiates and administers corrective action when necessary. Ensures timely follow-up

Develops team to execute company programs and processes by prioritizing, simplifying and following up to achieve desired results

Retains and personally mentors great team members

Develops direct reports by delegating appropriate tasks and responsibilities

Invests time in people development through accurate skill assessments and utilizes company tools such as Performance Planning & Assessment Form, Individual Development Objectives, etc. to nurture growth for team as well as for self

Keeps team and self focused on what's important and communicates clear objectives


Demonstrated ability to assess and develop talent

Knowledgeable of trends and changes in market/retail landscape

Established time management prioritization and organizational skills

Demonstrated ability to motivate and lead functional teams to deliver results

Excellent communication skills and proven ability to effectively communicate with all levels of an organization

Proven performance management skills

Demonstrated high level of integrity

BA/BS degree or equivalent preferred

3-5 years of retail management experience preferred

Ability to lift a minimum of 20 lbs.

Ability to communicate effectively with customers and store personnel

Maneuver effectively around salesfloor, stock room and office

Ability to work a flexible schedule to meet the needs of the business, including evening and weekend shifts

Overnight travel occasionally required

Primary Location





Store Leadership

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2,641 reviews