Desktop Analyst II, New Bern
Moen Incorporated - New Bern, NC

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Moen is seeking a Desktop Analyst for its New Bern, North Carolina facility.

  • Maintain all aspects of the desktop/plant floor environments – including hardware, software and printer support.
  • Work closely with the help desk, peers and users to review, resolve and document problem calls.
  • Support company initiatives through team involvement as a representative of the I/T department.
  • Provide primary support to the New Bern facility as required.
  • Provide support both in person and remotely as required.
  • Work with remote locations to resolve issues at those locations.

  • Working knowledge of Window O/S desktop environments, specifically Windows 7.
  • Familiar with Microsoft Office suite and ancillary software packages at the desktop.
  • Familiar with Citrix Applications and Thin Clients.
  • Familiar with software deployment tools.
  • Demonstrated ability to communicate with users in non-technical terms.
  • Good understanding of new technologies. Willingness to learn new functions, software and hardware implementations.
  • Demonstrated ability to diagnose and solve hardware problems including problems with
    monitors, computers (desktop and laptop), barcode devices, and printers.
  • Demonstrated ability to grasp new concepts and adapt them to real-life situations.
  • Two or four-year college degree and relevant work experience. In lieu of degree,
    one year of related experience in a similar organization as a contractor or
    employee of that organization with two or four years of technical training and
    certification(s) in Desktop Operating Systems, hardware, and network related
  • Action Oriented
  • Customer Focus
  • Informing
  • Organizing
  • Priority Setting
  • Problem Solving
  • Timely Decisions