Join STERIS in its vision to see the world free from
Infection and Contamination as a
Field Service Representative
Ensure customer satisfaction by providing on-site
preventative maintenance, troubleshooting, repair,
equipment modifications, and installation support on
various mechanical, electro-mechanical, and electronic
units. Provide superior customer service by pro-actively
interacting and communicating with customers on a daily
basis. Utilize technology to complete administrative
requirements as required. Promote STERIS growth through
identifying and recommending products and services to
Essential Job Functions
1. Ensure customer satisfaction through pro-active
communication and commitment to resolving customer
2. Perform preventive and corrective maintenance
required on STERIS and related product lines. This
includes: disassembling, replacing, or repairing
defective parts; rewiring or reassembling as required;
troubleshooting, adjusting/calibrating, and certifying
equipment ready for use by using standard and
specialized tools and test equipment (i.e., schematics,
diagrams, technical manuals, etc.).
3. Troubleshoot, repair, modify, overhaul, or refurbish
standard and special purpose equipment and systems
4. Service customers by providing PMA performance,
service calls, warranty calls, field upgrade programs,
etc. Perform minor installations as required.
5. Utilize technology (laptop computer and related
software) to perform administrative duties as assigned
to ensure effective planning, utilization, and required
paperwork completion. This includes, but is not limited
to: plan daily and weekly schedule to achieve optimum
utilization, fax schedule to District Service Manager at
the beginning of each week; communicate schedule changes
to the Customer Service Department daily; computer
synchronization daily; complete service reports and
activities on- site; maintain on-site Customer Service
Logs/Total Maintenance Care books according to STERIS
procedures; and maintain tools and parts inventory to
prescribed levels as required by District Service
6. Maintain a working relationship with the District
Service Manager to advise of activity/changes related to
sales opportunities in assigned territory.
7. Establish and maintain effective, communicative
relationships with customers, managers, support
functions and the sales organization. Communicate
activities to customers related to scheduling
Preventative Maintenance and estimated time of arrival
for unscheduled work. Pro-actively respond to and
resolve customer problems/issues. Utilize provided
product and industry knowledge to assure customer’s
expectations of service are exceeded. Actively seek
continuing education opportunities.
8. Increase company growth through identifying sales
opportunities, and recommending STERIS products/services
to customers. Communicate leads to management and sales
staff. Be a positive ambassador for STERIS at customer
9. Respond to routine customer and sales questions
regarding equipment operation and performance. At the
District Service Manager’s discretion, provide on-site
support to the sales organization, limited to
identifying opportunities, sizing, and utility
10. Maintain courteous and professional demeanor when
working with customers, contractors, management, and
fellow employees. Utilize customer protocols when
entering and exiting facilities and abide by all STERIS
and Customer Health & Safety protocols and procedures.
11. Other duties as assigned.
Position requires the following;
lbs. on an occasional basis.
- Lifting 50 lbs. on a regular basis, and up to 110
sitting and twisting.
- Requires frequent kneeling, bending, squatting,
product using up to approximately 50 lbs of force.
- Considerable use of hands and tools required.
- Walking great lengths at a time.
- Able to work in tight spaces.
- Push/pull wheeled transporters and/or palletized
medical equipment and patients.
- Standing for extended periods of time
- Work in and around hospital personnel, sensitive
Must travel to customer sites that include, but are not
limited to: hospitals, operating rooms, laboratories,
surgi-centers, pharmaceutical production facilities,
animal research centers, and possibly morgues. May be
subject to customer drug testing, customer specific
safety training, or customer SOP training.
Flexible scheduling may be required to accommodate
customer needs. This may include working outside of an
8:00 AM to 5:00 PM workday and weekends.
Required to live within 50 miles of the center of the
Commute within assigned territory is compensable after
the first 30 minutes (or 25 miles) of drive time in the
morning and the last 30 minutes (or 25 miles) of drive
time in the evening.
The expectation is that all FSR I’s pass an assessment
for promotion to FSR II by no later than their 4th
annual review with STERIS. Continued employment with
STERIS in an FSR capacity is dependent upon the
successful completion of the assessment and promotion to
High School Diploma or equivalent. Valid driver’s
license required. Completion of mechanical, electrical,
or electronic technical school training preferred. The
Scientific Division requires general knowledge of GMPs
(Good Manufacturing Practices) and GLPs (Good Laboratory
Minimum of one to two years experience in a related
field of work with technical school training, or two to
three years without advanced training. One to three
years STERIS or competitor equipment experience
preferred. Excellent interpersonal and communication
skills required. Strong technical and troubleshooting
skills. Proficiency in computers and windows software
strongly preferred. Strong organization and
problem-solving skills. Ability to work independently
and without close supervision. Flexibility to handle
multiple and changing priorities. Ability to work
flexible hours and travel as required.
General knowledge of the following: principles and
methods of sterilization, steam generators, operating
lights and tables, industrial controls, central
processing systems, and modular transport systems.
STERIS is a $1B+, publicly traded (NYSE) organization of
over 5000 employees and is dedicated to providing
innovative infection prevention, decontamination, and
health science technologies, products and services.
STERIS Corporation is an equal opportunity/affirmative
STERIS Corporation complies with all obligations with
respect to online application systems under guidelines
provided by the US Department of Labor's Office of
Federal Contract Compliance Programs. If you are a
disabled person who requires reasonable accommodation to
complete an online application, please contact the
STERIS Human Resources Department by phone at
440-392-7047 or 800-548-4873, extension 27047 for
Steris - 23 months ago
STERIS Corporation (STERIS), together with its subsidiaries, develops, manufactures, and markets infection prevention, contamination...