Retail Banking Division Lehigh Street Branch Manager
At M&T, we understand what's important when you’re considering a career change: a company with a solid history of responsible growth and positive earnings. A company committed to the communities it serves. One that rewards performance and provides employees with opportunities to direct their own career paths. A company with a focus on the future.
The Branch Manager is responsible for overall profitability by directing sales and business development, meeting operational objectives and ensuring the branch achieves its annual goals. Management and leadership duties include: employee development and engagement, ongoing coaching, and performance management. Must adhere to the requirements of federal registration under the SAFE Act.
Branch Managers are responsible for building the bank's presence in the community and for prospecting and enhancing business relationships.
Branch Managers serve as a proactive team members in the M&T Branch system. Branch Managers are the foundation of building customer loyalty through both modeling and coaching the "M&T Way" They are "M&T Way" certified. The "M&T Way" is defined as: Creating a memorable customer experience that will make customers want to come back and do business with the bank! Not leaving things to chance. Being the BEST!
As certified in "Precision Leadership", Branch Managers actively model and coach the following behaviors (as expected by all Branch team members): acknowledging each customer as they enter the branch, identifying and referring sales opportunities by uncovering financial needs and presenting all options to customers, and following up as needed.
Branch Manager relationship banking responsibilities also include: achieving personal sales goals, fluently profiling customers to identify financial needs (across all product and service lines), managing a retail and/or commercial portfolio, resolving complex service issues, serving as both a fully Licensed Financial Representative (FINRA and Insurance licensed), and an M&T Business Banking Specialist (independently able to process all loan paperwork up to $100,000). In addition, Branch Managers also ensure the operational requirements set for risk are maintained.
Build and develop branch sales staff by recruiting, hiring, mentoring and, using the performance management system and coaching staff to exceed their annual performance objectives. Provide ongoing guidance and training to branch personnel. Direct staffing and administrative functions including: performance appraisals, annual performance objectives (APO's), promotions, salary recommendations, handling complex employee issues (including terminations). Consistently re-enforce and model partnership with Teller and Platform staff, to ensure a positive, productive employee and customer experience.
Lead and support the branch in achieving its customer retention, acquisition and growth goals. Achieve personal sales goals. Identify financial needs and present all appropriate options, working cooperatively with appropriate business partners. Develop existing business client relationships and prospect new business relationships. Independently process all Business Banking loan requests up to $100,000. Proactively bundle products and services. Build new customer relationships.
Provide leadership around the customer experience. Ensure a consistent, high level of service by coaching. Take ownership of complex account servicing and error resolution issues, including those escalated by other Bankers. Provide coaching and guidance to Assistant Branch Manager or second level Manager around complex issues. Follow-up with issues and convert servicing situations in sales and referral opportunities. Project a positive image of M&T Bank within the community through active involvement in local organizations.
Ensure compliance with operational, security and control policies and procedures, preventing fraud and protecting customer assets. Follow consumer and business banking guidelines for accuracy and proper account handling. Develop and maintain a positive, productive partnership with the Regional Operations Coordinator, ensuring proper awareness of how the Branch is performing against the Bank's operating and compliance standards.
Positively demonstrate leadership and teamwork by proactively assisting other branch colleagues as well as actively participating and contributing during Branch Team meetings. Coach branch team on quality referral generation (based on Insurance/Investment and/or Business Banking Specialist designation). Lead process to develop action plans to improve engagement with the branch team. Responsible for establishing and maintaining federal registration requirements outlined in the SAFE Act.
Experience required for this position
Ideal candidate will have previous experience with the following:
- Bachelor's degree or equivalent experience.
- Demonstrated leadership and minimum of three years' branch sales experience.
- Minimum two years managerial experience or proven leadership ability.
- Has fundamental understanding of profitability.
- Excellent communication and interpersonal skills.
- Proven ability to demonstrate and coach exceptional customer service.
- Well organized individual with time management and prioritization skills.
- Licensed Financial Representative (FINRA & Life/Health Insurance Licenses) within 18 months of hire. *May be waived at the Market Manager's discretion.
- M&T Business Banking Specialist within 18 months of hire. *May be waived at the Market Manager's discretion.
- Demonstrated strong knowledge of Business Banking products, services, and client relationship management.
- Required to interact with customers in an open face to face work environment.
- Able to make periodic customer "offsite" calls/visits away from the branch to achieve Business Banking Specialist calling and business development expectations.
- "M&T Way" Certified
- Precision Leadership Certified
- Bi-lingual/Spanish skills.
Will include standing for long periods of time, prolonged use of your hands and fingers, light to heavy lifting (5lbs to 30 lbs) and being able to read fine print.
As one of the best performing banks in the country, M&T continues to grow, offering ongoing value to our shareholders and opportunity to our employees. Join our team and you'll understand what has kept us strong for more than 150 years: stability with a forward focus, a strong history of community support, and a dedication to being the best employer you'll ever work for.
Jan 10, 2013, 8:33:52 AM
M&T Bank is considered one of the country's most highly regarded regional banks. We were founded more than 150 years ago in Western New...