Post Purchase Program Coordinator
Full Time Position, Non-Exempt Reports to: Homeowner Development Department Manager Location: San Francisco
The volunteers, donors and homeowners who join with us at Greater San Francisco's Habitat for Humanity share a belief: hard work and success go hand in hand. Every day, we do what Habitat does best around the globe. But we do it right here in a very Bay Area way, by coming up with inventive solutions to our area's expensive real estate challenges. Because when we invest in our neighbor's quest to become a homeowner, it benefits the whole community.
The Post Purchase Program Coordinator is a new position within the Homeowner Development Department. The Coordinator will plan a comprehensive post-purchase support program for the over 200 partner families currently served by Habitat for Humanity homes in the tri-county area. This position offers an opportunity for an energetic, relationship-oriented person to connect with a diversity of families, to adopt a listening position in terms of the families' needs and wants for support, and to develop a dynamic set of activities to best serve sustainable homeownership and community building. Additionally, the Post Purchase Program Coordinator will help develop evaluation strategies to assess the success of these activities, as well as take a significant role in helping the organization effectively assess the impact of its homeownership program. This position reports to and works closely with the Homeowner Development Department Manager and Homeowner Development Department Team.
HABITAT GREATER SAN FRANCISCO VALUES
Successful Greater San Francisco Habitat team members share the following characteristics:
• The belief in a hand up, not a hand out.
• A "go above and beyond" attitude—nobody here works just for a paycheck.
• You thrive on constructive feedback and have a high level of integrity.
• You do what you say you will do.
• You are a creative problem solver that works across teams.
• You love results and hate excuses.
Working on a flexible schedule, the Post-Purchase Program Coordinator will:
• Initiate organized, regular contact with all 200+ partner families;
• Solicit program ideas from current partner families;
• Develop content that will appeal to families at different life and homeownership stages;
• Build new partnerships with organizations that can provide program content;
• Organize post-purchase training program for 200+ partner families in three counties;
• Update training curriculum using best practices and shared knowledge;
• Recruit new volunteers with specific content or language knowledge to assist with trainings;
• Evaluate all program offerings and incorporate feedback into improvements.
Recommended Skills and Qualifications
• Commitment to serving hard working local families with low-incomes and advancing the critical call for affordable ownership housing in Marin, San Francisco and the Peninsula.
• Strong planning skills and the ability to think strategically
• Excellent verbal communication and customer service abilities that are effective with a broad diversity of audiences
• Familiarity with Bay Area first-time homebuyer programs, affordable housing programs, real estate market, and mortgage lending practices preferred
• Desire and commitment to developing new, innovative strategies, while implementing and executing the work
• Experience designing and implementing innovative, culture-based programs
• Experience with culturally competent community organizing and/or mutual aid models
• Experience with outcomes-based planning and evaluation
• Commitment to nurturing healthy internal and external working relationships and communications
• Excellent computer skills including word processing and use of database systems
• Bi-lingual strong preferred, Spanish/English; Tagalog/English ; Cantonese/English
• Ability to work in a fast paced, open, team-oriented, casual office setting.
• Valid California driver's license
• Ability to lift up to 20 lbs
• Bachelor's degree is strongly preferred.
• Able to work nights and weekends as necessary
• Must be able to pass felony and misdemeanor background check.
Salary is commensurate with experience. This full-time position offers health, dental and vision insurance, twenty paid days off, retirement and other benefits.
Learn more about Habitat Greater San Francisco and download a copy of the employment application at www.habitatgsf.org . This position is based in San Francisco.
To apply, email the following to email@example.com by September 15, 2013 Please include "Post Purchase- Your Last Name" in the subject line. Incomplete applications will not be accepted.
1. Habitat Greater San Francisco Employment Application - https://www.habitatgsf.org/job-listings
2. Compelling cover letter with salary requirements
3. Current resume Applications will be accepted through September 15, 2013 or until position is filled. Candidates will be contacted for interviews on a rolling basis. No phone calls please.
EOE: Habitat Greater San Francisco is an equal opportunity employer. Habitat Greater San Francisco strives to reflect the diverse community it serves. Applicants who contribute to this diversity are strongly encouraged to apply. Habitat for Humanity Greater San Francisco receives federal funds through Self-Help Homeownership Opportunity Program (SHOP) and is required by federal law, to the greatest extent possible, to provide job training and employment opportunities to Section 3 residents.* *Section 3 residents are defined as public housing residents or low-income persons who live in metropolitan area or non-metropolitan counties where HUD-assisted projects are located.