Technical Support/Training Specialist
Pride Mobility - North Las Vegas, NV

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Description/Job Summary

To train in the technical aspects of Pride products including, but not limited to, product operation, overview, and mechanical & electrical workings and trouble-shooting


  • Trouble-shoot and enter orders and data primarily via the telephone, web, and/or faxes
  • Assist in trouble-shooting Power Chair products and placing and tracking orders for all Pride products
  • Take calls and assist Providers in multiple skill sets
  • Train and continue to stay current of product and processes for multiple product lines
  • Present technical classes during Pride’s Seminar Tour
  • Provide onsite technical training to Providers
  • Train the employees of various Pride departments
  • Create training material and training equipment
  • Create and develop presentations and Webinars
  • Assist in the creation of Technical Troubleshooting Guides
  • Follow compliance regulations regarding issuance of CEU’s as governed by International Association for Continuing Education & Training (IACET)
  • Comply with DOT regulations while operating company vehicle
  • Maintain Medical Certificate for driving
  • Ensure all safety and security rules are strictly observed and any accidents, incidents or injuries are promptly reported to management
  • Attend the Annual C-TPAT Security Training
  • Focus on continuous improvement, and consistently demonstrate good business judgment
  • Work effectively with all Pride departments to exceed internal and external expectations
  • Pride retains the discretion to modify duties and/or assign other duties as necessary
Required Skills

  • Must be a team player, professional, detail-oriented, and honest
Must have the ability to:
  • Multi-task, problem-solve, and prioritize in a fast-paced working environment
  • Work extended hours and some weekends
  • Use hand tools and standard power tools
  • Read and comprehend work instructions
  • Travel up to 60% as business needs dictate up to two weeks at a time
  • Drive a large non-CDL truck or truck/trailer (Not to exceed 26,000 pounds)
  • Drive for up to 14 hours/day (in accordance with DOT regulations)
  • Lift 50 lbs
Must have:
  • Basic working knowledge of Microsoft Office Word, Excel, Power Point and web-based programs
  • Excellent presentation skills
  • Excellent verbal and written communication skills
  • Excellent telephone etiquette skills
Required Experience

  • At least 1 year of experience in a customer service and/or call center environment
Preferred Experience

  • Previous experience using a multi-meter, wire strippers, crimpers, and a soldering iron preferred
  • At least 1 year of experience in an environment supporting design, manufacturing, or technical processes preferred
Required Education

  • High School Diploma or GED
Preferred Education

  • Associate’s Degree in an Electronic or Biomedical field preferred

  • This job description is not intended to be all-inclusive
  • (aka Tech Support/Training Spec)

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