Police Communications Supervisor (Promotional)
City of Oakland - Oakland, CA

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The City of Oakland is currently recruiting to fill a Police Communications Supervisor vacancy within the Oakland Police Department in the Police Communications Division.

Under general supervision of the division commander, the Police Communication's Supervisor is responsible for supervising personnel, which may include dispatchers, operators, cadets, technicians and/or assigned police officers. The supervisor plans, assigns, supervises and evaluates the efforts of subordinate staff who receive and transmit routine and emergency telephone and radio voice messages, dispatch required equipment, operate complex teletype and video terminals for automated information retrieval; maintain, trouble shoot, repair and call for servicing of all equipment utilized in the Communications Division; and ensure the provision of fair, effective, efficient and sensitive police, fire and medical service to all persons in the City of Oakland.

Promotional Recruitment: This position is restricted to City of Oakland and Port employees in the following classifications: Police Communications Dispatcher. Employees who have completed a probationary period and maintained a record clear of any disciplinary action for a period of one year prior to the date of the examination are eligible to apply.

The eligibility list established from this recruitment may be used to fill other vacancies that may occur within The City including full-time and permanent part-time positions.

Examples of Duties:
  • Assign, supervise, train and evaluate subordinate staff who receive and screen telephone calls for ambulance, fire, tow, Police, and/or Ranger services and other emergency and non-emergency City services.
  • Maintain, trouble-shoot, diagnose, repair and monitor maintenance of all components of the Computer-Assisted-Dispatch system including performing system back-ups, installing programming changes, updating the system, rebuilding software and training staff in system updates and modifications.
  • Assign, supervise, train and evaluate subordinate staff engaged in dispatching calls for emergency and non-emergency Police services.
  • Coordinate emergency situations and major incidents.
  • Monitor and ensure the accuracy of information transmitted via radio and telephone; of information entered into computerized police information files.
  • Maintain, trouble-shoot, diagnose, repair and monitor maintenance of all other components utilized in day-to-day operations including 911 telephone system, radio equipment, personal computers, dispatcher headsets, and other equipment and machinery.
  • Assist in the preparation of the division budget; monitor expenditures; recommend budget revisions.
  • Provide training and information to subordinates regarding procedural changes and current legal information affecting the provision of emergency and non-emergency police, fire and medical services.
  • Prepare and maintain computerized statistical and training records including calls for service received and dispatched, staffing reports, training records and other statistical reports.
  • Assist in the recruitment and testing process for Police Communications Dispatcher.
  • Prepare daily work assignments; maintain adequate staffing levels for projected work load; schedule and approve overtime, compensatory time, sick leave and vacation leave.
  • Prepare disciplinary reports and staff evaluations.
  • Research incidents; prepare report of a general or complex nature.
  • Receive and respond to citizen complaints.
  • Serve as liaison to the press regarding critical incidents.
  • Perform duties of a Police Communications Dispatcher during times of emergency or when staffing shortages occur.
  • Provide expert testimony in court regarding receipt and processing of particular calls for service, policies and procedures and interpretation of information on voice recordings and written documentation.
  • Perform related duties as assigned.

Minimum Requirements for Application:

Any combination of education and experience that is equivalent to the following minimum qualifications is acceptable.

Education:
Equivalent to the completion of the twelfth grade.

Experience:
Four years of progressively responsible work experience as a Police Communications Dispatcher in the City of Oakland.

KNOWLEDGE AND ABILITIES:
Knowledge of:
  • Policies and procedures for emergency dispatch operations; communications dispatch.
  • Federal, state and local rules, regulations and response terminology for operation of public safety dispatch centers.
  • Oakland Police Department polices and procedures for law enforcement.
  • Operation and maintenance requirements of departmental police communication systems.
  • Methods and practices of supervision and training.
  • Public contact and community relations.
  • Departmental personal computer hardware and software.
  • Report preparation.
  • 9-1-1 operating rules and procedures.
Ability to:
  • Analyze emergency situations and adopt quick, effective course of action.
  • Assign, supervise, train and evaluate subordinate staff.
  • Interpret and apply rules, regulations, policies and procedures.
  • Provide user support for the operation and maintenance of departmental police communications systems.
  • Coordinate and prioritize multiple emergency situations and major incidents.
  • Design lesson plans and conduct training.
  • Work under stress and exercise good judgment in emergency situations.
  • Maintain and update dispatch resource files.
  • Evaluate operating procedures and recommend corrective action as necessary.
  • Query automated law enforcement data systems.
  • Prepare and analyze reports.
  • Review and recommend specifications for new communications equipment.
  • Communicate effectively both orally and in writing.
  • Make decisions.
  • Read and interpret maps.
  • Work a variety of shifts.
  • Establish and maintain effective work relationships with those contacted in the performance of required duties.
LICENSE OR CERTIFICATE / OTHER REQUIREMENTS:
Certification by the Commission on Peace Officer Standards and Training as a Public Safety Dispatcher. Certified as having completed the NCIC/DOJ Telecommunications Training.

Must be eighteen (18) years of age or older.

Must pass a thorough background investigation.

READING LIST

The following material may serve as information sources for the Police Communications Supervisor promotional examination. They are not intended to be all inclusive and they are not a guarantee of success. Any Oakland Police Department publication active through May 2013 may be used on the examination.

1. Oakland Police Department General Orders
2. Oakland Police Department Communications Division Policies and Procedures as of May 24, 2013.
3. Active Oakland Police Department Special Orders
4. Oakland Police Department Training Bulletins
Manual V: section "H" only
Manual VI: all sections
5. Current Local 1021 Memorandum of Understanding
6. Negotiated Settlement Agreement: Delphine Allen et. al v. City of Oakland et. al.
7. Disciplinary Action Administrative Instruction
8. MOR

Supplemental Information:

The Selection Process

Stage I: The first stage in the selection process will consist of a review of each applicants employment application, writing sample (must upload and submit with employment application), and supplemental questionnaire for minimum qualifications. Applications submitted without all required materials will not be given further consideration.

Stage II: The second stage will consist of subject matter experts evaluating and rating the completed supplemental questionnaires. Applicant responses to the supplemental questions must demonstrate the knowledge, skills and abilities listed in the qualifications section of this announcement. The evaluation of supplemental questions may be weighted 100% of an applicant score (before residency and/or veteran points) and may determine rank on the eligible list. If a sufficient number of quality application packets are received, the supplemental screening may be followed by a third stage and the most qualified applicants will be invited to the next stage. Meeting the minimum qualifications does not guarantee advancement to Stage III

Stage III: The third stage may consist of an oral examination that may be preceded by a brief performance examination (weighted 100%) and that will test the knowledge, skills and abilities listed in the qualifications section .

The ranked eligible list may be developed directly from the supplemental screening OR the results of Stage III. Candidates must earn a scale score of 70 in this examination process to be placed on the eligible list for employment consideration.

The City of Oakland reserves the right to modify the selection process as necessary to conform to administrative or business necessity.

How to Apply

Apply prior to the closing time of the job announcement and allow at least an hour to submit your application if you are a new user on the system. APPLICATIONS ARE ACCEPTED ONLINE ONLY. You may apply and view current openings by visiting our employment opportunities webpage at: http://agency.governmentjobs.com/oaklandca/default.cfm

If you do not have access to a computer, there are computer stations available at any City of Oakland Public Library. There are also work stations at the Department of Human Resources Management, 150 Frank H. Ogawa Plaza, 2nd Floor, Oakland, CA 94612. Work stations are available during regular business hours (normally 9:00 a.m. to 5:00 p.m.).

Our on-line application system is provided by NeoGov. If you have problems while applying online, please contact the Help Desk at (877) 204-4442.

You may also call the City of Oakland Department of Human Resources Management at (510) 238-3112 for information.
Date Of Examination:
July 2013

Please read the City of Oakland's Employment Information Pamphlet, which can be viewed online, prior to applying for a position at the City of Oakland.

The City of Oakland is an EEO/ADA Employer.

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