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As a Fortune 200 financial services company with more than $113.5 billion in owned and managed assets, USAA is on a mission - to facilitate the financial security of our members, the men and women of the U.S. military and their families worldwide. Headquartered on a showcase campus in San Antonio, TX, USAA attributes its long-standing success to its most valuable resource, our 22,000 employees. They are the heart and soul of our member-service culture.
Recently Ranked #2 by Business Week in Customer Service , we are recognized for the superior service we provide to our members, and the exemplary work environment we provide for our employees. Everything that happens at USAA is based on our core values: Service, Loyalty, Honesty, and Integrity. These are the foundations of how we do business with our members, as well as how we treat each other.
We are currently seeking talented Product Management Director for our San Antonio, TX facility.
PURPOSE OF JOB
Acting as an individual contributor, supports the Product Management executive in the maintenance of existing products and/or may lead in the development and launch of less complex, new products. Responsible for delivering regular status reports regarding various aspects of the product. Partners with resources to gather and synthesize information used to refine and expand product features. Collaborates with the Product Management Support team and other internal resources to create and disseminate information regarding changes and updates to product features.
Leverages resources to gather analytics, competitive intelligence, and member information to support formulation of product strategy.
Develops product strategy recommendations, as well as dashboards and metrics. Partners with Marketing to define and implement product strategy.
Participates in the recommendations to launch new products and the evaluation and decision to buy/build or ally.
Analyzes and evaluates product performance metrics to form recommendations regarding market opportunities and product enhancements.
Leads efforts to expand or change existing product features. Contributes to decisions regarding product pricing and profitability.
Identifies and evaluates potential providers for alliance relationships.
Provides support regarding all aspects of Product Life Cycle.
Approves and distributes press briefings.
Responsible for coordinating with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed, implemented and managed in compliance with all applicable laws and regulations. Minimum Requirements
Bachelor's degree in Business, Marketing, Supply Chain, Statistics, or related discipline (High school diploma and 5 years demonstrated work experience in a business function may be considered in lieu of Bachelor's degree).
4+ years direct product management experience or 5+ years relevant industry experience in Finance, Underwriting, Marketing or Operations.
Proficiency in applicable Microsoft Office applications.
Demonstrated experience in creating product briefings and presenting to executive leadership.
Demonstrated experience partnering across operational units. Preferred
Experience in payments industry (debit, ATM, ACH, web bill pay). The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
At USAA our employees enjoy one of the best benefits packages in the business, including business casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.
USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers.
Relocation assistance is not available for this position.
Qualified applicants must successfully complete a pre-employment background and drug screen.
USAA is an Equal Opportunity/Affirmative Action Employer.
Percentage of Travel:
Less than 25%
USAA - 7 months ago
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