Customer Service Coworker (Returns or Phones)
IKEA - Salt Lake City, UT

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To secure a positive shopping experience for our Customers and provide an attractive day out for the whole family.

YOUR ASSIGNMENT Your main tasks will include: . Provide visitors with a positive shopping experience by ensuring customer service standards are met or exceeded . Complete general routines and ensure housekeeping is of the highest standard. . Adhere to inventory control procedures and security policies . Follow all IKEA cashier balancing policies and procedures . Ensure that returns/exchanges are done accurately and in a timely manner . Assemble furniture when required to determine quality/usage issues . Communicate the IKEA returns policy to other co-workers and customers . Demonstrate a good understanding of policies, routines and procedures within your area of responsibility. . Communicate to managers any customer issues/concerns that cannot be resolved . Promote a safe working environment for fellow co-workers, customer and visitors by reporting any safety hazards, concerns or ideas for improvement. YOUR PROFILE Your knowledge, skills and experience include: Knowledge/Experience: . 0-6 months of experience in the following knowledge areas: . Good mathematical ability and cash handling experience . Good customer service, and verbal communication skills . Experience in a cash handling or customer service environment Capabilities/Motivation: . Knowledge and interest in Home Furnishings . Effective verbal and written skills in the English language . Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers. . Ability to work independently and in groups . Basic computer skills . Prefer fast-paced, retail work environment . Basic math skills Additional Information . Work Location: Fast-paced, deadline driven, high volume retail store . Physical/Mental Demands (Essential Functions): Having the ability to access and observe all areas of the store; to handle multiple and changing priorities/deadlines and moderate stress; to communicate with customers and co-workers and manage conflict; to lift and move 50 lbs (25 kg); to use the PC for extended periods during the shift; to wear PPE (personal protective equipment); and to use small power tools and related equipment. . Physical/Mental Demands (Non Essential Functions): Bending, stretching, reaching, climbing, lifting and wearing required IKEA uniform GROWING TOGETHER IKEA offers an exciting and empowering work environment in a global marketplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.

Additional Information : This position offers 12-19 hours per week or 20-31 hours per week.
This position requires availability to work some nights until store closing and availability to work Saturdays and Sundays. Job ID 151341BR Removal Date 12/02/2012

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Since its founding in 1943, IKEA has offered a wide range of home furnishings and accessories of good design and function, at prices so low...