Job Title: FT Assistant Customer Service Sales Manager - Food Lion
Responsible for assisting the store team to build sales and achieve sales goals and for maintaining standards according to the Front End Standard Practice Manual, proper completion and maintenance of all store office functions and the training of Front End Sales Assistants on customer service procedures and sales office accountability. Maximize sales through excellent customer service and minimize shrink through proper utilization of Standard Practice. Responsible for supervision of Front End Sales Assistants, Sales Associates and Service Associates as delegated by the Customer Service Sales Manager. Train and develop Sales Associates, Sales Assistants and Service Associates. Ensure Food Lion Standard Practices of customer service are priority and met at all times. Perform service desk and KIOSK service as needed to meet business demands. Engage and interact with customers to create a positive shopping experience. Maintain Front End Standard Practice of all Front End accounting services: Register Pickups, Till Counts, Loans, Safe Counts, Re-Deposited WICS, Deposits, Deposit slip verification, Returned check payments, Coin-Star, Postage Stamps, Phone Cards, Gift Cards and Partner Cards, Rug Doctor Rentals and Returns, Change Fund Checks and Orders, Vending Money and other Special Income, Lottery, Bill Pay, Self Checkout Lanes, Blue Rhino, MCI Phone Cards, Store Accounting Close, Western Union and Money Order reconciliation and inventory, Write beer/wine checks, Verify beer/wine checks. Assist in upholding office procedures and policies relating to: ISSA reports, Deposits, Food Lion charge sales, EFT/EBT (offline and regular), WIC’s, Paper food stamps, Manufacturer and store coupons, Check cashing policies and procedures, Refunds and overrides, Credit Sales, Void transactions. Adhere to all company guidelines, policies and standard practices. This description is intended to outline the primary responsibilities, general nature and level of work being performed by associate assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties and competencies.
Ability to analyze situations, identify problems and implement solutions, and to effectively supervise the work of other associates.
Ability to communicate with customers and associates.
Ability to meet productivity standards established by Food Lion.
Ability to read, write and perform basic math functions.
Ability to reach, bend, stoop and lift up to 10 pounds.
Ability to use the In-Store Computer.
Ability to rotate and organize products, perform job duties as needed and complete necessary paperwork.
Must have successfully completed Computer Based Training (CBT) and Training Aid courses.