Customer Service Team Leader (Teller Supervisor) (Lyons)
Standard Bank & Trust Company - Lyons, IL

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As a trusted financial leader for over 60 years, Standard Bank & Trust Company remains dedicated to its customers and the communities we serve. Our mission is to champion the success of our communities through continuing our tradition of operating a locally-owned and independent financial institution.

We are committed to providing excellent service through well qualified and motivated employees who exhibit our core values of integrity, trust, commitment and teamwork. It is our employees who build and sustain relationships with our customers and implement new ideas to make us even better.

Join one of the fastest growing locally-owned community bank groups and begin a rewarding career where you can contribute and make a difference!

We are an Equal Opportunity Employer.

Responsibilities:
The Customer Service Team Leader (Teller Supervisor) will be responsible for supervising all functions of the teller operations. Assist the Assistant Branch Manager and/or Branch Manager in training, managing, motivating and coaching all tellers. Will ensure customers, both existing and non-existing, are attended to in the most prompt, professional and courteous manner. The Teller Supervisor will also approve transactions, ensure compliance with all policies and procedures and answer questions and clarify product specifics.

Other responsibilities include, but are not limited to:
Build relationships with customers to identify their potential needs and make referrals to appropriate business lines.
Greet and engage all customers to ensure their needs are met in a professional and timely manner.
Work to resolve customer concerns by actively listening and seeking a resolution.
Supervise all functions of the teller operations, including but not limiting to approving and overriding teller transactions, contacting customers, distributing night drop bags, verify currency, preparing daily cash recap and other reports, process coin charges and be on-call for emergency alarm situations.
Open and close bank facility adhering to all security policies and procedures.
Exercise caution when process all paying and receiving transactions in order to minimize fraud.
Balance cash and non-cash items according to established policies and procedures.
Assist in the completion of teller performance reviews and on-going coaching sessions.
Prepare and manage the teller schedule ensuring that branch needs are met.
Communicate goals and expectations to tellers while motivating them to be successful in all job functions.
Ensure tellers have a sufficient understanding of products, policies and procedures.
Engage management to understand the HUB process and communicate the concept and goals of the HUB to the teller line.
Keep open communication with manager to inform of the progress and/or obstacles that are occurring, in a timely manner; as well as keep managers informed about HUB events and goals.
Attend and lead team meetings, classes or other management functions.
Perform all branch required audits while adhering to compliance and ensuring accuracy of all teller functions.
Adhere to all security, policies and procedures, including actively participating in audit and compliance.
Participate in community events and activities.
Participate in bank-wide, regional and branch campaigns in order to grow deposits and increase customer base.
Participate in ongoing training programs, including online banker training.
Must be able to cross-train in personal banking to assist the branch to ensure customer needs are met.

Qualifications:
High School Diploma or GED required
2-4 years teller experience or 1-3 years teller supervisory experience
Strong knowledge of teller supervisor duties
Experience promoting products or ideas preferred
Good customer service skills; must be ready to assist customers in a timely and professional manner
Strong management skills and be willing to accept management responsibilities and make decisions
Ability to coach and motivate a staff for goal attainment
Good time management and organizational skills
Strong attention to detail and accuracy
Effective oral and written communication with customers, co-workers and all levels of management
Excellent interpersonal and organizational skills
Able to work well with co-workers and all levels management
Ability to identify and resolve problems in timely matter by gathering and analyzing information
Ability to work under pressure and meet deadlines
Team player that is highly motivated and goal oriented
Computer literate
Ability to lift up to 50 lbs.
Ability to stand and/or sit for long periods of time
Must be able to work at alternate branch locations up to 30 miles from base location
Must be available to work bank business hours

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