Host Hostess/Club Lounge
Sheraton Music City - Nashville, TN

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Job Description

The host or hostess is the critical first impression of the restaurant, and therefore is empowered to create memorable guest experiences. Assist in maintaining a clean and welcoming environment, as well as providing guests stellar service.

  • Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.
  • Read, maintain and make daily entries in the log book to coordinate communication between shifts and management.
  • Maintain proper set-up of dining room.
  • Receive records and make any necessary arrangements for reservations and special functions in the restaurant.
  • Comply with attendance rules and be available to work on a regular basis.
  • Quickly clear dirty table settings and prepare table for resetting. Promptly and consistently reset all service ware.
  • Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen and condiments.
  • Serve guests with beverages, breads and butter to begin their dining experience and replenish as necessary.
  • Transport all dirty tableware from dining room to dishwashing area for proper cleaning.
  • Perform any other job related duties as assigned.
Assist guests with their food and beverage needs while in the concierge lounge.

  • Meet and greet SPG members as they arrive.
  • Set up breakfast buffet in lounge.
  • Replenish food as need on the buffet.
  • Clean, clear and reset tables in Club Lounge as SPG members finish their meal.
  • Assist SPG members with internet access, printing or fax needs with equipment provided in the Club Lounge.
  • Provide any assistance needed by SPG members in regards to transportation, area attractions, dining needs or general information.
  • Break down and remove food items from buffet.
  • Reset CLub Lounge tables and buffet for next dining period.
  • Provide feed back to culinary department in regards to comments about quality of food or variety.
  • Ensure Club Lounge is continually kept in a "show room" fashion = always presentable.
  • Comply with unit and brand procedures and standards.
  • Comply with attendance rules and be available to work on a regular basis.
  • Lifting may include equipment or furniture weighting up to 100 lbs
Experience, Skills and Knowledge

  • Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.
  • Ability to remember, recite and promote the variety of menu items.
  • Ability to move throughout a crowded room to seat guests.
  • Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
  • Ability to establish and maintain effective working relationships with associates, customers and patrons.
  • Must have the ability to communicate in English.
Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

HEI Hotels and Resorts is an equal opportunity employer M/F/V/D

HEI Hotels & Resorts - 2 years ago - save job - block
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At HEI Hotels & Resorts, we are committed to associate development. In order for us to be successful, we need to attract, train and...