Agency Technician
University of Alaska - Anchorage, AK

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Position number (PCN):

Job Open Date


Review Date To ensure consideration, please apply prior to the review date.

Job Close Date Jobs close at 5:00 PM Alaska time on the date listed.


Months per Year


Job Location


Department Legend
  • W = Statewide
  • A = UAA
  • F = UAF
  • G = UAFGI
  • S = UAS
A-VCAS Accounting Services

Assignment Information


Major Org Unit

University of Alaska Anchorage



Job Type

Accounting/Audit Business Clerical/Office Support Customer Service Data Analysis, collection and entry Financial Services

Internal Applicants Only? Click here for a definition of Internal Applicants


Salary Grade Salary Schedule



Minimum starting hourly salary: $17.48

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HR Phone Number

University of Alaska Anchorage - (907) 786-4608

HR E-mail Address

University of Alaska Anchorage -

Job Posting Information

Job Posting Summary

Accounting Services is responsible for administering the financial accounting functions, processing accounting transactions, maintaining the accounting records, and managing the internal controls for UAA. A/R Agency oversees the accounts and relationships with all 3rd party billing including student payments, departmental invoicing and billing and military branches. The position responsibilities summarized: 1) Processing, reconciling, billing, and collecting agency/department accounts receivable 2) Customer service to students, agencies and staff. 3) Maintaining and reconciling GL accounts as needed 4) Assisting with Housing reconciliations and postings (monitor) 5) Provide back up to other Agency Technician and Collection Clerk

Knowledge, skills and abilities required for this position.

General Accounting Knowledge, Computer experience to include Excel and Word, Oral and written communication skills, Organizational skills and ability to work with a heavy quantity of work. Proven ability in Customer Service; Ability to interpret and analyze financial documents; Ability to explain current and prevailing policies and procedures; Ability to maintain confidentiality of student information; Knowledge of collection procedures.

Typical education or training required for this position (including licenses).

High school diploma Prefer Bachelors in Accounting or Finance

Length of time and type of experience required for this position.

1 years Accounting experience 2 years Customer Service experience

Preferred knowledge, skills or abilities for this position.

1) Ability to provide excellent customer service to all customers, including outside agencies, students, community campus' and other UAA departments. 2) Ability to prioritize work and communicate needs to supervisor as appropriate. 3) Skilled in use of Microsoft office suite of applications. 4) Knowledge of general accounting practices, accounts receivable procedures, and collection practices. 5) Ability to interpret accounting reports and accurately reconcile large accounts. 6) Experience in automated accounting systems/software and data entry. 7) Ability to organize work to accommodate cyclical workload and meet deadlines. 8) Knowledge of communication techniques to interact effectively with funding agencies, students, and staff. 9) Ability to process a large volume of transactions while maintaining accuracy. 10) Excellent oral and written communication skills with the ability to communicate positively and effectively with funding agencies, federal, state, municipal and military personnel, UAA staff and students. 11) Ability to organize and work with a heavy volume of work, and meet deadlines even during stressful situations, and with interruptions while maintaining accuracy 12) Knowledge of Banner finance is preferred. 13) Demonstrated knowledge of FERPA (Federal Educational Rights Privacy Act); State and Federal Collection Laws; ability to interpret and apply Federal, State, Municipal, Military and public/private purchase orders and contracts is preferred.

Special Instructions to Applicants

To be considered for this position please attach your resume, a cover letter explaining how your past experience and education have prepared you for this position, and a separate document providing the names and contact information of at least 3 professional references.

Special Conditions of Employment

An offer of employment in this position is contingent upon the completion of a background check with satisfactory results.

Describe any other special skills/knowledge required for this position (e.g. additional training, heavy lifting or traveling).


Equal Opportunity/Affirmative Action : The University of Alaska is an equal employment opportunity/affirmative action employer and educational institution. Women and minorities are encouraged to apply. Applicants needing reasonable accommodation to participate in the application and screening process should contact the local Human Resources office. Public Disclosure : Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act. Background Investigation : Finalists may be subject to a background investigation. Any offer of employment is contingent upon a review of the results of the background investigation by the Human Resources office. Immigration Reform and Control Act : Person(s) hired by the University of Alaska must comply with the provisions of the Federal Immigration Reform and Control Act of 1986. All employees must provide proof of eligibility to work. For foreign nationals requesting employer sponsored visas, a job must qualify as a "specialty occupation" to be eligible for sponsorship of a U.S. H 1B visa petition. You must present your Social Security Card as verification of your Social Security Number. If you do not have a social security number, you must present a receipt from the Social Security Administrations stating you have applied for a social security number within 10 days of your employment with the University of Alaska. Social Security : On January 1, 1982, the University opted out of the Social Security system; however, participation in Social Security is still required for adjunct faculty hired after January 1, 1996, temporary staff, extended temporary staff, and certain student employees. Also, benefit-eligible employees hired after April 1, 1986, are required to pay into Medicare even though they do not participate in Social Security. Benefits : Refer to the Benefits web page at for more information on benefits available to University of Alaska employees. E-Verify : The University of Alaska participates in the E-Verify program for federal contracts only. For our FAQ and F1 student information please see the following: E-Verify FAQ: E-Verify Participation Poster (English): E-Verify Participation Poster (Spanish): Right to Work Poster (English): Right to Work Poster (Spanish):

Job Duties


Monitor, review agency (including military agencies) tuition assistance contract/purchase orders to determine what items will be billed to the agency. Including maintaining agency files for completeness and in accordance with agency expectations. Coordinate with agencies (outside the University) and departments (within the University) to ensure contracts are correct and student accounts reflect agency payments. Coordination with students and the bookstore to ensure book charges are authorized and charged appropriately.

Reconcile agency (including military agencies) accounts to determine that the charges are in conformance with the contract, that all charges are correctly recorded in the appropriate account, prepare adjustments as necessary, and prepare the billings for the agencies.

Miscellaneous duties: Reconcile miscellaneous GL accounts. Process housing deposit refunds. Reconcile housing deposit account & make corrections when necessary. Assist the collections department in correct reporting of past due agency accounts.

Provide customer service to students through helping with student inquiries at the One Stop, via email and phone. Coordinate with other departments to solve student inquiries. Follow up and follow through with student requests to provide seamless customer service.

UAA Campus Department invoicing, tracking, and following up with 3rd Party payers. Duties include training Departmental staff (Fiscal Techs) how the invoicing process is to be completed and tracked. Communicate and collaborate with departments to ensure accuracy in billing as well as efficiency in process.

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