Bilingual Consumer Banker (East Central)
BOK Financial Corporation - Albuquerque, NM

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BOK Financial is a Top-50, $27 billion regional financial services company that provides commercial and consumer banking, investment and trust services, mortgage origination and servicing, and an electronic funds transfer network. Holdings include BOKF, N.A., BOSC, Inc ., Cavanal Hill Investment Management, Inc. , and Southwest Trust Company, N.A . Operating divisions of BOKF, NA include Bank of Albuquerque , Bank of Arizona , Bank of Arkansas , Bank of Oklahoma , Bank of Texas , Colorado State Bank and Trust , Bank of Kansas City , and the TransFund electronic funds network. Shares of BOK Financial are traded on the NASDAQ under the symbol BOKF. For more information, visit www.bokf.com .

BOKF’s continued growth can be attributed to focusing on core objectives which include investing in top talent, maintaining diverse revenue streams and expanding its regional presence with the goal of becoming the premiere financial services provider in each of its markets.

Bank of Albuquerque- Albuquerque & Santa Fe
Since BOK Financial’s entry into the New Mexico market in 1998, average assets have grown to over $1.6 billion. BAQ proudly serves our loyal clientele with 18 traditional and 3 InStore branches located in the metropolitan area surrounding Albuquerque and 1 traditional branch located in Santa Fe. BAQ is proud to have been recognized by NM Business Weekly as a Best Place to Work in 2008, 2009, & 2010 and was voted #3 in 2011!

We are driven to provide big bank products and service with a community bank feel. We are an employee friendly workplace with opportunity for growth and success. Apply today to join our team… Long Live A Great Career!

Join us as a Consumer Banker

The Consumer Banker is primarily responsible for retaining and expanding customer relationships and solicits new retail business from existing and prospective customers by offering bank products and services while maintaining service standards and transaction responsibilities. Consistently meets or exceeds the customer's and prospect's expectations.

Responsibilities:
Discusses and identifies customers needs with customer to develop profile; sells a full range of retail products/services such as deposit accounts, retail loan services, credit cards, safe deposit boxes; opens new deposit accounts; originates and closes retail loans and small business loans/lines up to $100,000; meets or exceeds established branch Lift/profitability objectives.
Cross sells a full range of consumer banking services to existing and potential customers through proactive customer techniques in order to promote new business; targets customers through extensive customer profile research; identifies and calls on existing or prospective customers; recognizes prospects and obtains appointments utilizing outbound telemarketing telephone techniques.
Identifies other cross-sell opportunities and refers customers and prospects to the Investment Center, BOk Mortgage, Treasury Services, Trust, Commercial Banking, etc.; develops and maintains a continual referral network with tellers, customer service representatives, Commercial Lending, PFS, BOSC, and external contacts.
Branches that do not have Customer Service Reps may have additional customer maintenance duties such as resolving a variety of simple to complex customer problems, account balance discrepancies and account inquiries.

Qualifications:
This level of knowledge is normally acquired through completion of an Associate's Degree in a business related field or 3+ years equivalent experience in retail sales, customer service, or teller operations.

Working knowledge of bank operations and/or retail sales operations
General knowledge of consumer lending and regulatory requirements
Excellent sales skills both in person and via telephone
Ability to communicate effectively and courteously, and to gain information from individuals/customers
Basic math skills (addition, subtraction, multiplication, division) in order to balance accounts
Working knowledge of PC; good 10 key skills
Good interpersonal and team building skills

Preferences:
Sales aptitude/self-motivated/goal oriented
General knowledge of retail banking products, services and delivery systems
Previous customer contact experience
This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as created by the S.A.F.E. Act of 2008. Information on the registration process can be found at the NMLS Resource Center located at http://mortgage.nationwidelicensingsystem.org . Please refer to the Federal Registration option on the NMLS toolbar.

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About this company
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Will your money BOK? Multibank holding company BOK Financial tries to make sure it is. With seven principal banking divisions in eight...