Senior Business Systems Analyst, Claims - Portsmouth, NH
Liberty Mutual - Portsmouth, NH

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Advance your career at Liberty Mutual - A Fortune 100 Company. Re-engineers business operations to improve business results and operational effectiveness. Evaluates complex business requirements and models data and / or system requirements. Analyzes and documents complex business problems. Develops and implements business testing strategies. Coordinates upgrades and rollouts of larger more complex projects. Leads projects or sub-projects.

    • Evaluates complex business requirements; performs process analysis of customer activities to determine alternative business solutions or process improvement opportunities. Develops and maintains comprehensive documentation of complex business requirements.
    • Analyzes and documents complex business problems and provides recommendations based on research of industry trends, business products, competitors and performance analysis for optimal business solutions. Analyzes feasibility, cost ramifications, economies, or other aspects of large or complex programs.
    • Develops business client testing strategies, plans cases and conditions; tests and monitors testing efforts; reviews and approves new system behavior to ensure alignment with business requirements and objectives.
    • Coordinates upgrades and rollouts of large, more complex projects including specific duties related to training and monitoring performance.
    • Directly responsible for projects or subprojects; leads projects including developing project plans, assigning tasks and facilitating team process; provides input to performance appraisals; may write appraisals under the direct supervision of manager.
    • Depicts complex ideas, issues and designs to varied audiences; communicates project objectives, scope and direction to project team; educates IT employees on business vision and plan and both IT and business employees on the impact of change.
    • Creates and implements business operation standards and procedures; evaluates industry wide standards. Develops methods and tools to track and measure results.
    • Consults on complex business issues and design considerations.
    • Performs or directs research activities on industry trends, business products and competitors. Analyzes trends and is responsible for tactical and strategic recommendations.
    • Works with other departments to coordinate interdepartmental activities in order to ensure that Liberty meets customer expectations. Leads problem resolution as needed to ensure that internal and external customers receive prompt, efficient service in accordance with company policies.
    • Prepares user documentation and training materials. Provides technical training and user support to business groups. Develops communication plans and related activities.
    • Communicates with both internal and external customers on project status, e.g. vendors, business partners and Information Technology.

    • Qualifications:
      Bachelor's or Master's degree in business or technical discipline or equivalent experience. Minimum of 5 years related experience. Extensive knowledge of business operations, objectives and strategies as well as business process and information flow. Understanding of business practices common across many businesses. Extensive understanding of re-engineering approaches. General knowledge of IT concepts, strategies and methodologies. General knowledge of diverse technologies and new and current architectures. Skills in object, data and / or process modeling; financial analysis and planning, business value analysis; business process design. Negotiation, facilitation and consensus building skills. Strong oral and written communication skills.

      We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following:
      • 401K and Company paid pension plan
      • Medical coverage
      • Dental coverage
      • Paid time-off
      • Pay-for-Performance
      • Discounts on automobile and homeowner's insurance

      Discount fitness memberships Flexible spending accounts Tuition reimbursement Vision care coverage Work/Life resources Credit Union membership Employee and Dependent life insurance Disability insurance Long-term care insurance

      Liberty Mutual - 17 months ago - save job - block
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      At Liberty Mutual Insurance, doing the right thing is essential to all that we do. Our commitment to building and sustaining a talented and...