Customer Care Specialist
Xerox - Helena, MT

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Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Through ACS, A Xerox Company, which Xerox acquired in February 2010, Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide. The 130,000 people of Xerox serve clients in more than 160 countries.

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

Establish and maintain a thorough knowledge of Montana Health Care Programs Policy and billing procedures.
Establish and maintain a thorough knowledge of the MMIS claims processing system.
Keep informed of all changes to the system and Montana Health Care Programs policy.
Respond to telephone inquiries in a prompt, accurate and courteous manner following standard procedures.
Gather information from the caller to properly resolve and document the situation.
Communicates appropriate options for resolution.
Investigates and attempts to resolve issues and may forward more complex scenarios to senior level staff.
Enroll new providers with Montana Health Care Programs
Complete provider file updates and maintenance
Perform tasks and projects assigned by the Provider Relations Manager
Uses a computerized system to gather information, research/resolve inquires and log customer calls.
Uses specialized software to capture document images, route and identify appropriately for retrieval
Other duties as assigned


High school or higher degree
Considerable client and end-user interface by phone and good verbal communication skills
Above average computer skills
Creative problem solving skills
Flexibility and the ability to operate under stressful, time sensitive deadlines
Good organizational skills
Commitment to quality
Ability to work independently, but as part of a team concept

All other duties as assigned.

CareerBoard - 2 years ago - save job - block
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Why build your career at Xerox? Because every day you’ll work alongside people who are as passionate about new ideas, customer...