Client Services Manager I
Covance - Madison, WI

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Job Posting
• Manage all aspects of quote, proposal and Request for Information / Request for Proposal development for assigned opportunities; adhering to agreed-upon Business Unit specific and enterprise wide proposal and pricing processes
• Manage opportunities autonomously, establishes clear timelines to meet client requirement, anticipates obstacles and provides solutions
• Reviews Request for Information / Quote requests to ensure full understanding of client requirements
• Works with Operations, Finance, Account Executives and others to compile proposal response
• Ensures timely delivery of assigned proposals to clients
• Performs data entry into SFDC (, CMS (Covance Management System), and other databases as appropriate (e.g. updates, proposal number requests and generating both regularly scheduled and impromptu reports) where applicable
• Manage client-facing and senior management-facing activities surrounding assigned opportunities
• Identifies and resolves issues around client inquiry requirements and Covance capabilities
• Maintains appropriate knowledge of the technical and regulatory environments
• Creates and implements new processes as standards to improve business as a result of process projects assigned

Bachelors degree in a scientific, business or related field (or equivalent work experience)

• Minimum of 4 years direct CRO Clinical Research Organization / Pharmaceutical or other business-related experience preferred
• Excellent written and gramatical skills,
• Excellent customer service skills, attention to detail and ability to be persistent while maintaining tact
• Demonstrated computer skills – requires excellent MS Office experience (specifically Powerpoint, Excel, Word and Outlook)
• Demonstrated ability to plan, multi-task and prioritize
• Demonstrated teamwork, communication (written and verbal), and organizational skills
• Proven ability to work independently
• Knowledge of other software applications (i.e. SFDC) preferred
• Ability to work to deadlines
• Strong analytical skills
• Ability to communicate appropriately and effectively with clients and Covance senior management
• Positive attitude and sense of urgency

EEO Employer
Covance is committed to diversity in the workplace and is an equal opportunity employer. (M/F/D/V). Your confidentiality and privacy are important to us.

About this company
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Covance Inc. is a drug development services company providing a range of early-stage and late-stage product development services on a...