Call Center Support Representative – Level 1
Cinemark USA, Inc. - Frisco, TX

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Cinemark has a 1st level Call Center Support Representative position available in the Theater Technology department based in the Frisco, TX support center.

The primary responsibility of this position is to provide support via phone, email and tracking software for our end user’s technical problems and service requests; records problem symptoms and information for escalation of the more complex problems to higher level support; maintains knowledge of relevant products to provide accurate solutions and acts as representative of the Theater Technology team to our customers.

Candidate must have strong analytical and troubleshooting skills; provide excellent customer service with a positive attitude; superior problem-solving and communication skills; a great work ethic and the ability to work in a team environment; knowledge of Microsoft Windows systems and the ability to learn quickly are a must.

The Call Center is open 24 hours a day, 7 days a week and 365 days a year. The position will be rotating shifts requiring nights, weekends, holidays and is 40 hours per week.

EDUCATION and/or EXPERIENCE

  • Excellent customer service with a positive attitude
  • 1-2 years experience with digital cinema is an asset
  • Theater operation knowledge and experience is an asset
  • Must be willing to work a flexible schedule including evenings, holidays and weekends
Please no phone calls!

Be submit your resume and the questionnaire when applying.