Senior Systems Administrator
Echopass - Salt Lake City, UT

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This position is located in Salt Lake City, Utah. The Senior System Administrator is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware, operating systems, software systems, and related procedures which adhere to organizational values and architectural principles. The Senior System Administrator will assist project teams with technical issues in the production environment and will also be responsible for testing and rolling-out the solutions. Participation on project is focused on smoothing the transition of projects from development staff to production staff by performing operations activities within the project lifecycle.

This position has accountability for systems including: Linux and Windows systems that support SaaS infrastructure. Responsibilities on these systems include: SA engineering and provisioning, operations and support, maintenance and research, and development to ensure continual innovation.

Requirements:
BS in a technical field such as Computer Science, Information Services or related field, or commensurate experience and 5 or more years of related applications support and systems administration experience in large computing environments

MCSE certification and certification Linux administration (LPIC2)

Excellent knowledge of hardware and software installation, testing, and operations

Proficient scripting skills such as shell, VBscript, perl, etc., to facilitate systems administration automation, highly desirable knowledge of applications for computer software for automating highly diverse agency/organization activities

Knowledge of the principles of data communication and telecommunications, micro/mini/mainframe computer operating systems, network concepts, and teleprocessing and telecommunication architecture

Understanding of application interfaces and communication in complex ecosystems

Maintain the firm standards as they apply to the information, data network, and system security

Responsible for observing all laws and regulations wherever business is conducted on behalf of the company

Responsibilities:
Engineering and Provisioning:
Engineering of SA-related solutions for various project and operational needs

Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements

Develop and maintain installation and configurations procedures

Contribute to and maintain system standards

Research and recommend innovative, and where possible, automated approaches for system administration tasks

Identify approaches that leverage our resources and provide economies of scale

Operations and Support:
Perform daily backup to the appropriate media, create recovery tapes and/or discs

Recycle media and send off site, as necessary

Perform regular file archival and purge as necessary

Create, change, and delete user accounts per request

Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues

Repair and recover from hardware or software failures

Coordinate and communicate with impacted constituencies

Maintenance:
Apply OS patches and upgrades on a regular basis, and upgrade administrative tolls and utilities; configure/add new services as necessary

Harden operating systems to provide a secure computing environment

Upgrade and configure system software that supports SaaS infrastructure applications

Maintain operational, and/or configurations, or other procedures

Perform periodic performance tuning, hardware upgrades, and resource optimization as required

Configure CPU, memory, and disk partitions as required

Maintain data center environmental and monitoring equipment

Preferences:
Understanding of contact center related applications and network components

Exposure to the requirement to run and support computer networks

Ability to train junior systems administrators