Program Support Analyst (Administration Specialty)
City & County of San Francisco 4.217 reviews - San Francisco, CA

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This is a Position Based Test conducted in accordance with Civil Service Rule 111A.

Under general direction, the Program Support Analyst performs a variety of highly complex and responsible professional administrative duties in the planning and coordination of the activities of the assigned program and provides highly responsible administrative and technical staff assistance to the assigned Program Manager in the Human Services Agency (HSA). The essential functions may include but are not limited to: developing of goals, objectives and policies; developing monthly and quarterly State reports regarding Program activities; participating in the planning, budgeting, development and coordination of program activities; developing and delivering of training to staff and/or community based organizations; implementing the Program work plan; supervising or directing of the work of staff; managing and evaluating contracts and services; writing and developing grant proposals; participating in problem solving; responding to difficult and sensitive client and citizen inquiries and complaints; participating in the planning and evaluation of services to the clients; acting as an agency liaison with Federal, State and local agencies; representing the Program in committees for the development of technological changes in the Department; conducting surveys, analyzing statistics, policies and procedures, and preparing written reports of findings; and performing related duties as assigned.

  • Possession of a Baccalaureate degree from an accredited college or university in business administration, public administration, behavioral science, or a closely related field; AND
  • Four (4) years verifiable professional experience in general administrative or management capacity of a staff or line nature, of which at least two (2) years was in the field of health or human services. This experience must include major responsibility for functions such as budget administration, contract administration, program planning and policy development, and/or statistical research.
  • Substitution: Applicants may substitute the required education with additional qualifying experience on a year to year basis. One (1) year of additional qualifying experience will be considered equivalent to 30 semester units/45 quarter units. Desirable Qualifications:

    The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.
    • Experience with Foster Care eligibility
    • Experience with CalWORKs and/or CalFresh eligibility

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