We are looking for a highly effective eCommerce Business Analyst to join our team. An individual filling the role of eCommerce Business Analyst will provide thought leadership in ecommerce, ebusiness and web development including B2B and B2C transactional models. This person must be skilled in eliciting high-level business requirements and creating detailed functional specs as well as other documentation like requirement traceability matrixes, work-flow diagrams and use-cases. The individual should have direct experience in the tactical operations of an ecommerce website as well as defining and executing web-based solutions that involve purchasing goods and services leveraging an internet channel. Experience in brick and mortar B2B and B2C solutions is also preferred.
Essential Duties & Responsibilities
This person should be familiar with user-centric and usability guidelines and have experience working in Agile or Agile-type environments.
Plans and performs analysis of e-commerce activities and/or functions and guides the subsequent design and implementation or improvement of existing eCommerce applications
Assist organizations with the process of capturing, cataloging, and maintaining critical application attributes
Assist in developing new payment processing, purchase order payment options and catalog management procedures
Assist with business process redesign, roadmap planning, loyalty programs, and identifying touch points through multi-channel applications.
Support and transform clients off-line (retail, catalog and phone) offerings into effective on-line commerce channels through innovative systems and process design, systems integration, and multi-channel marketing
Analyzes, interprets, and makes recommendations based on gathered data, in the form of formal proposals and/or presentations to upper management.
Familiarity with large variety of PMO styles and are able to successfully implement those with IT management teams to establish and enable the processes required to consistently categorize, prioritize, and initiate projects
Establish project management policies and guidelines that improve an organizations ability to execute IT projects with greater consistency, accuracy, and efficiency
Lead efforts to evaluate, select, recommend and implement appropriate software & system solutions that support and enable the delivery of core IT services
Contribute to the business development process by participating in sales calls, assisting/leading proposal development efforts and delivering client presentations
Lead and support client engagements effectively managing project scope, schedule, and resources
Support the development of strong client relationships by building trust, rapport and strong working relationships with key sponsors, stakeholders, and team members
Mentor and coach team members by sharing perspective and knowledge of IT Governance and maintaining open dialogue with colleagues and clients
Contribute to the ongoing development of solution/program offering approaches, methodologies, techniques, and business development tools
Demonstrated experience in tactical deployment and or re-launch of eCommerce application
Experience with various SDLC implementing ecommerce applications and deploying new channels
3+ yrs of IT consulting experience with demonstrated track record of continuing responsibilities, creativity and innovation
Extensive experience with eCommerce and eBusiness applications
Experience and hands on knowledge of implementing and integrating E-Business systems in many different types of environments.
Experience with performing gap analysis outlining client gaps in technology, resources, and institutional knowledge necessary to deliver and execute a successful channel rollout.
Knowledge of best practices in all areas of eCommerce including Catalog Management, Product Merchandising, Inventory Availability, Shopping Cart and Checkout, Order Management, Search and Guided Navigation, SEO, Personalization, Gift Registry, Customer Service
Ability to develop strong working relationships with all relevant parties especially at the senior management level
Know how to lead, motivate and drive a team of creative individuals to accomplish great things
Strong interpersonal, team building, organizational and motivational skills are a must
Excellent communication skills, both written and verbal with strong presentation skills
50% travel flexibility - more or less depending on project; candidate should be comfortable with travel and overtime as client commitment requires.