Helpdesk Support - Tier II
Data Solutions & Technology - Denver, CO

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Position: 50+% travel Nationwide; Full-time Temporary
Data Solutions & Technology Incorporated seeks Helpdesk Support - Tier II personnel to perform a full range of IT duties.

The Helpdesk Support - Tier II personnel will be required to include:

Desk-side Support
  • Provide technical desktop PC hardware and software support that involves the planning and delivery of technical customer support services, including installation, configuration, deployment, troubleshooting, and/or training, in response to customer requirements related to Personal Computer (PC) software and hardware, Local Area Networking (LAN), physical setup and movement of network, PC and audiovisual equipment.
  • Deliver customer/technical support services, including installation, configuration, troubleshooting, customer assistance, and technical training, in response to customer requirements to an audience of varying technical abilities.
  • Develop, propose, update and maintain technical documentation (knowledge based articles, SOPS, etc) as it pertains to the supported desktop PC hardware and software and resolution of customer incidents and service request.
  • Support blackberry/cellular devices, digital photograph equipment and processes.
  • Conduct and/or support lunch and learns.
  • Provide ad-hoc training for field office, customer meetings, and support staff conferences on standard software and new technology.

KSAs
  • Knowledge of ticketing system software e.g. Remedy Help Desk System is desired.
    Education Required:
    • Associate's desired.
    • One or more IT certification(s): A+, MCDST, Network+, MCP or ITIL v3
    Clearance Required: N/A

    Data Solutions & Technology - 17 months ago - save job - block
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