This recruitment is open internally for Employment Security Department employees only.
This is a non-permanent position with an expected end date of June 30, 2013.
Unemployment Insurance (UI) Division Seattle Claims Center is recruiting for an Adjudication Lead Worker - Unemployment Insurance Specialist 5 (UIS5). This position supports Employment Security Department’s mission by ensuring Washington’s workers and employers succeed in the global economy by delivering superior employment services, timely unemployment benefits and a fair and stable unemployment system. An Adjudication Lead Worker resolves issues regarding unemployment insurance eligibility and ensures accurate payment to claimants in a timely and efficient manner during periods of unemployment. The Adjudication Lead Worker position is responsible for coaching and mentoring UIS3’s and UIS4’s and is a resource to Adjudication Supervisors.
- Work in close cooperation with the supervisor to assist with training, orienting, directing, and coordinating the work of Adjudication Team staff.
- Coach and mentor Adjudication Team staff of varying abilities regarding law and policy for the resolution of complex issues to meet the department of labor quality standards.
- Identify training needs of individual staff members and assist them in meeting their training needs.
- Assist supervisor in providing training on new and existing policies and procedures.
- Work with supervisors to plan strategies and implement new approaches to the workload and create higher efficiencies and effectiveness.
- Achieve performance goals and ensure unit tasks are completed.
- Stay current on changes in policy and procedure; maintain a good understanding of law and policy as well as changes in UI Resource Manual (UIRM)/UI Procedures Manual (UIPM) and imaging workflow processes.
- Correct errors and, as appropriate, bring them to the attention and/or escalate to supervisor.
- Review decisions for content, Department of Labor (DOL) requirements, law and policy and to ensure thorough fact finding. Score content for local and federal requirements, and provide continuous feedback on written determinations to adjudicators to ensure they meet the Federal Benefit Timeliness and Quality (BTQ) standard. Provide input to the supervisor to advise of progress or potential need for additional training.
- Write decisions regarding unemployment insurance eligibility. Review decisions to allow or deny benefits.
- Answer questions regarding procedures, laws and policies with respect to unemployment insurance.
- Apply complex laws and policies, rules, regulations, and procedures applicable to the unemployment insurance program. Detect unemployment insurance issues.
- Research and gather and analyze required information to make an accurate decision. Interview claimants, employers and third parties to obtain facts related to complex unemployment insurance eligibility issues and produce clear, logical determinations for non-monetary decisions. Determine rebuttal requirements and the need for additional facts.
- Interpret and explain complex processes, policies and procedures. Interface with challenging calls and defuse and de-escalate difficult situations, elevating to next level as appropriate.
- Answer complex questions from employers, claimants, and others, advising those affected, based on UI laws, policies, and procedures. Resolve issues which may affect timely and accurate payments.
- Collaborate with other Unemployment Insurance Division units. Contact policy experts to accomplish the goals of the unit. Serve as liaison and resource for internal and external partners.
- Participate in assessing delivery of services and apply and share best practices to ensure customer satisfaction.
- Provide communication bridge from team to supervisor. Coordinates assigned activities between adjudication and intake teams.
- Working-level knowledge of unemployment insurance laws, rules, regulations and policies.
- Working-level knowledge of the intake and adjustment processes and procedures.
- Awareness-level workload management skills - plan and organize assignments to create timely, accurate work products. Work efficiently, remain focused, and handle interruptions effectively.
- Working-level research skills – collect, synthesize and evaluate information.
- Working-level customer service skills – build and maintain customer satisfaction with products and services.
Attach a cover letter to your on-line application (either through the Text Resume / Edit Resume field or the Add Attachment(s) field).
A resume will not substitute for the "work experience" section of the application.
General suggestions for creating a good application packet:
- Read the job posting very carefully. Find out as much as you can about the position.
- Make sure you are very diligent in following all the application instructions. Include all requested documentation.
- Make sure your application and supplemental question responses address how you meet each of the required and desired qualifications.
- Carefully read each of the supplemental questions and respond completely to each one. Pay careful attention to each component of the question, providing examples, and thoroughly describing when and where you achieved the proficiency level, and detail the types of work you performed, the work products, etc., to demonstrate ‘how’.
- Specifically include all of your work experiences doing the same or similar work, especially if you reference work in these jobs in describing when/where you gained proficiency level skills.
- Make sure your application reflects your best writing.
As a condition of employment, the successful candidate accepting this position must comply with the Union Security clause contained in the Collective Bargaining Agreement between the State of Washington and the Washington Federation of State Employees.
For inquiries about this opportunity, please contact the Recruitment Team at 360-725-9400 or
Individuals with disabilities needing assistance in the application process or needing this job announcement in an alternate format should provide their contact information
Employment Security Department is an equal-opportunity employer and provider of employment and training services. Auxiliary aids and services are available upon request to individuals with disabilities. Washington Relay Service–711.