3rd Shift Help Desk Analyst
Buchanan Technologies 17 reviews - Wichita, KS

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Position Description:

The Service Desk Analyst provides 24x7 network, hardware, and software support for various client communities which includes troubleshooting and resolving issues regarding LAN issues, application issues, server, AS/400 devices, desktop issues, mainframe issues, proprietary applications, mobile devices, and PC support in a Windows 98/2000/2003/XP/Vista environment.

Responsibilities: *
  • Respond to telephone calls, email and personal requests for technical support in a timely manner and have the ability to explain technical situations to non-technical individuals. *
  • Document incidents/problems and clearly document the issue, troubleshooting steps taken, and comments in an incident management system. *
  • Identify, research, and resolve technical problems and escalate problems to other support teams when necessary. *
  • Work in a fast-paced environment, able to adapt to frequent change and be able to work a flexible schedule *
  • Work with diverse groups and individuals to set goals, establish priorities, and solve complex problems
Required Skills: *
  • Solid understanding of basic network components and concepts *
  • Ability to provide support to end users on a variety of topics including Windows 98/2000/2003/XP/Vista, MS Office, printers, mobile devices, and email issues *
  • Mature, self-motivated, and professional with excellent written and verbal communication skills *
  • Strong problem solving/analytical abilities *
  • Strong commitment to quality customer service *
  • Ability to work independently as well as willing to follow direction and best practices *
  • Regularly demonstrates initiative in supporting the customer outside of expected job assignments *
  • Attention to detail and ability to multi-task *
  • Candidates must also be able to work any shift, holidays, and weekends
Desired Skills: *
  • Two- or Four-year degree in IT-related field, and/or previous call center, customer service, technical support, or help desk experience
Work Hours:

Wed, Thursday, Friday from 7pm-7am AND every other Tuesday, same hours.

Buchanan Technologies is an EEO. US Citizens & Green Card Holders & those authorized to work in the US are encouraged to apply. We are unable to sponsor H1B candidates at this time. No 3rd party agencies.

About this company
17 reviews